Information Technology Infrastructure Specialist

Location: London

Overview of the Role

As the Senior Technology & Automation Engineer in the TechOps & Project Delivery team, you will be required to support the design, implementation, and optimization of enterprise infrastructure systems. The ideal candidate will possess technical expertise across multiple infrastructure domains including networking, cloud platforms, virtualization, data centre operations, and cybersecurity. A solid understanding of Citrix technologies such as application and desktop virtualisation, session management and load balancing, and Citrix cloud management will be key, alongside key networking technologies such as Cisco LAN/WAN/WIFI and Palo Alto firewalls.

There will be a requirement to help develop, design and drive new initiatives in AI and Automation to enhance working practices across all business lines. This role is hands-on, serving as a trusted advisor to internal teams and external stakeholders. The individual will report directly to the Head of Technical Operations (Project, Delivery and Engineering) and may work closely with infrastructure support teams. Additionally, this role will serve as a deputy for the Head of Technical Operations when required, covering responsibilities in their absence and providing technical leadership continuity for the business.

Responsibilities

• Architecture Design & Planning
  • Serve as part of a group of technical authority for all infrastructure-related initiatives, ensuring alignment with organizational goals and IT strategies.
  • Design and implement resilient, scalable, and secure infrastructure solutions across on-premises, hybrid, and cloud environments (e.g., AWS, Azure, GCP) for M&A activities.
  • Participate and lead troubleshooting efforts for complex infrastructure issues and ensure root cause analysis and documentation.
  • Develop and maintain architecture diagrams, runbooks, standards, and documentation for infrastructure systems.
  • Participate in and lead infrastructure assessments, capacity planning, and performance tuning.
  • Contribute to the development of disaster recovery and business continuity strategies.
  • Ensure compliance with industry regulations, corporate policies, and SLAs.
• Innovation & Research
  • Stay current with emerging AI technologies and industry trends.
  • Experiment with new tools, techniques, and methodologies.
  • Contribute to proof-of-concept initiatives and pilot programs.
  • Participate in knowledge sharing within the organization and broader community.
• Stakeholder Collaboration
  • Work closely with business analysts, project managers, and subject matter experts to understand requirements.
  • Collaborate with development teams to ensure architectural vision is properly implemented.
  • Present technical solutions to both technical and non-technical audiences.
  • Facilitate architectural review sessions and decision-making processes.
• Technical Leadership
  • Drive AI and Automation opportunities for the business where appropriate.
  • Provide technical mentorship to fellow TechOps & Delivery team members and act as a consultant to cross-functional project teams.
  • Evaluate emerging technologies and make recommendations on adoption to improve operational efficiency and security.
• Risk Assessment & Compliance
  • Collaborate with information security teams to implement best practices, including hardening, patching, and threat mitigation.
  • Ensure solutions comply with security, regulatory, and organizational standards.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of experience in IT infrastructure roles, with at least 3 years in a senior or SME-level capacity.
• In-depth knowledge of infrastructure technologies such as:

• Networking (Cisco LAN/WAN, WIFI, Palo Alto firewalls, Infoblox, ZScaler)
• Citrix Workspace/Thin Client Technology
• Virtualization (VMware, Hyper-V)
• Cloud platforms (AWS, Azure, GCP)
• Storage and backup solutions
• Operating systems (Windows Server, Linux)
• Active Directory, EntraID

• At least one industry certification such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Cisco CCNP, VMware VCP, or CompTIA Security+.
• Experience in regulated industries (e.g., healthcare, finance, government).
• Familiarity with containerization and orchestration (e.g., Docker, Kubernetes).