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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a forward-thinking Private Equity firm in the heart of London.
- Benefits: Enjoy daily commuting and lunch cost coverage, plus private healthcare and more!
- Why this job: Be part of an expanding company that values innovation and offers a vibrant work culture.
- Qualifications: Exceptional customer service skills and experience in high-pressure environments are essential.
- Other info: Onsite role 4-5 days a week; local candidates preferred.
The predicted salary is between 36000 - 60000 £ per year.
Our London based Private Equity client is seeking a hands on Technical Support Specialist with exceptional customer service skills who will work onsite at the London office full time helping deliver IT support. This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees at all locations and of all levels (including executives). Experience working in highly pressurised environments is key.
Key Responsibilities & Duties:
- Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
- Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
- Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
- Thoroughly and accurately understand issues and analyse the problem in a systematic fashion.
- Troubleshoot virtual conferencing systems (such as Zoom) and provide IT assistance in conference rooms.
- Set up accounts for new employees and configure their laptops.
- Perform daily, weekly, and monthly tasks to monitor, audit, and true-up IT resources.
- Assist other IT team members with ongoing projects (at both the London office and other locations).
You will be required to be on site 4-5 days per week so must live locally to central London or within a 45 minute commute. This is a really exciting opportunity to work with a forward thinking company who are expanding and offer great benefits including covering commuting and lunch costs on a daily basis in addition to private healthcare and lots more!
ICT/Tech/IT Customer Support Technician employer: WSS Associates
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT/Tech/IT Customer Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness to tackle the role.
✨Tip Number 2
Highlight your experience in high-pressure environments during any conversations or interviews. Share specific examples of how you've successfully resolved IT issues quickly and effectively, especially when dealing with demanding users or tight deadlines.
✨Tip Number 3
Prepare to showcase your customer service skills by thinking of scenarios where you provided exceptional support. Be ready to discuss how you approach troubleshooting and ensure user satisfaction, as this is a key aspect of the role.
✨Tip Number 4
Since the position requires onsite work, make sure to mention your local living situation or your ability to commute within 45 minutes to central London. This shows your commitment and readiness to be present and available for the team.
We think you need these skills to ace ICT/Tech/IT Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any previous roles where you provided IT assistance, especially in high-pressure environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as troubleshooting hardware/software issues and providing excellent customer service.
Showcase Technical Skills: List specific technologies you are familiar with, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Highlight Problem-Solving Abilities: Provide examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to work under pressure.
How to prepare for a job interview at WSS Associates
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service, be prepared to share specific examples of how you've successfully resolved technical issues for users in the past. Highlight your ability to remain calm under pressure and your commitment to providing a 'white glove' service.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as laptops, iPhones, iPads, and enterprise applications like Outlook and Zoom. Be ready to discuss your experience with these tools and any troubleshooting techniques you’ve used.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting common IT issues, as this will demonstrate your analytical abilities and systematic approach to resolving problems.
✨Research the Company Culture
Understanding the company’s culture is crucial, especially since they value a forward-thinking approach. Research their values and recent developments to show your enthusiasm for the role and how you can contribute to their growth.
