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- Tasks: Provide advanced technical support and solve complex issues in real estate systems.
- Company: Leading London-based real estate firm with a focus on innovation.
- Benefits: Competitive salary, healthy bonus, and hybrid working model.
- Other info: Join a collaborative team and enhance your career in a thriving industry.
- Why this job: Be the go-to expert for tech solutions in a dynamic real estate environment.
- Qualifications: Experience with property management systems like Yardi/MRI/Tramps is preferred.
The predicted salary is between 45000 - 55000 £ per year.
My leading London based real estate client is looking for a Third Line Support Analyst that will provide advanced technical support across the organisation’s systems and applications, acting as an escalation point for complex issues that cannot be resolved by first or second line support.
The successful candidate will work within agreed Service Level Agreements (SLAs) solving issues and play an active role in system testing, documentation, and continuous improvement.
Ideally you will have experience working within a real estate company providing support on property management systems including Yardi/MRI/Tramps and act as the final escalation point for complex technical incidents and service requests.
This is a hybrid role where you will be expected to be on site in central London 3 days per week. In addition to base salary, a healthy bonus will also be offered on top.
Third Line Support Analyst/Team Lead (Real Estate) in City of London employer: WSS Associates
Contact Detail:
WSS Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Analyst/Team Lead (Real Estate) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the real estate sector and let them know you're on the hunt for a Third Line Support Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of property management systems like Yardi, MRI, and Tramps. We want you to shine when it comes to demonstrating your expertise during interviews.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of complex issues you've resolved in the past. This will help us see how you can handle the challenges that come with being a Third Line Support Analyst.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Third Line Support Analyst/Team Lead (Real Estate) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Third Line Support Analyst. Highlight your experience with property management systems like Yardi, MRI, or Tramps, and showcase any relevant technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in real estate and how you’ve successfully resolved complex technical issues in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you've tackled challenging support issues. We want to see your thought process and how you approach problem-solving, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WSS Associates
✨Know Your Tech Inside Out
Make sure you brush up on the specific property management systems mentioned in the job description, like Yardi, MRI, and Tramps. Being able to discuss your experience with these systems confidently will show that you're not just a tech whiz but also someone who understands the real estate industry.
✨Prepare for Complex Scenarios
Since this role involves acting as an escalation point for complex issues, think of some challenging technical problems you've solved in the past. Be ready to walk through your thought process and how you approached these situations. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Brush up on what SLAs are, how they work, and be prepared to discuss how you've adhered to them in previous roles. This shows that you’re serious about meeting expectations and delivering quality support.
✨Show Your Team Leadership Skills
As a potential team lead, it’s important to highlight your leadership experience. Think of examples where you've guided a team or mentored colleagues. Discussing your approach to teamwork and collaboration will help convey that you can lead effectively while still being hands-on with technical support.