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For Companies At a Glance
- Tasks: Engage with customers, drive service growth, and maintain strong client relationships.
- Company: Join a forward-thinking team focused on service excellence and customer satisfaction.
- Benefits: Enjoy 25 days leave, private medical insurance, and a company vehicle.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Must have a full UK driving licence and GCSEs in English and Maths.
- Other info: Ideal for motivated individuals with a passion for sales and technical service.
The predicted salary is between 36000 - 60000 £ per year.
WSR are recruiting for a Field Service Representative for our Client based in Central England.
Role Type: Permanent
Location: Central England
Reporting To: Service Manager
Are you a motivated, customer-focused professional with a passion for technical service and sales? Do you thrive on building strong relationships and turning opportunities into results? If so, we want you to join our team as a Field Service Representative!
Field Service Representative Role Overview:
As a Field Service Representative, you will be at the heart of our customer engagement strategy—developing new service opportunities and maintaining lasting relationships with existing clients. You will take full ownership of your territory or accounts, driving business growth, renewals, and customer satisfaction through expert technical and commercial support.
Field Service Representative Key Responsibilities:
- Drive the growth of our service business in your assigned territory.
- Convert service opportunities into long-term contracts.
- Build and maintain trusted relationships with clients.
- Deliver engaging customer meetings and service presentations.
- Collaborate on strategic go-to-market plans and support service excellence initiatives.
- Provide critical feedback on customer needs and market trends.
- Ensure high contract renewal rates and customer retention.
Field Service Representative Experience, Qualifications and Attributes:
- A full UK Driving Licence.
- GCSEs (Grade C or above) in English and Maths.
- Minimum 2 years’ sales experience OR 5 years of relevant industry experience.
- Deep technical understanding of loading dock equipment and its service importance.
- Proficiency in Microsoft Office, MS Project, and iOS operating systems.
- Customer-focused with excellent communication skills.
- Technically proficient and solutions-oriented.
- Organised and deadline-driven with a calm, can-do attitude.
- A proactive team player who takes ownership and delivers results.
- Adaptable and resilient in a fast-paced environment.
Why Join Our Client?
- Be part of a forward-thinking, service-driven team.
- Work independently with support from a collaborative organisation.
- Make a real impact on customer satisfaction and business growth.
- Opportunities for personal development and career progression.
Field Service Representative Benefits:
- Annual salary is dependent on experience.
- 25 days annual leave + Bank Holidays.
- Pension.
- Employee Assistant Programme (EAP).
- Private Medical Insurance.
- Life Assurance.
- Occupational Health Referrals.
- Company vehicle.
Field Sales Representative employer: WSR - Working Solutions Recruitment
Contact Detail:
WSR - Working Solutions Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Sales Representative
✨Tip Number 1
Familiarise yourself with the specific technical aspects of loading dock equipment. Understanding the products and services you'll be representing will not only boost your confidence but also help you engage more effectively with potential clients.
✨Tip Number 2
Network within the industry by attending relevant trade shows or local business events. Building relationships with other professionals can lead to valuable insights and potential referrals that may help you in your role as a Field Service Representative.
✨Tip Number 3
Practice your presentation skills, as delivering engaging customer meetings is key to this role. Consider joining a local speaking club or practising with friends to refine your ability to communicate effectively and persuasively.
✨Tip Number 4
Stay updated on market trends and customer needs by following industry news and participating in online forums. This knowledge will enable you to provide critical feedback and position yourself as a trusted advisor to your clients.
We think you need these skills to ace Field Sales Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and technical skills related to the Field Service Representative role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and ability to build relationships. Mention specific examples of how you've driven business growth or improved customer satisfaction in previous roles.
Highlight Technical Proficiency: Emphasise your technical understanding of loading dock equipment and any relevant software skills, such as proficiency in Microsoft Office and iOS operating systems. This will show your capability to provide expert support.
Showcase Soft Skills: In your application, highlight your communication skills, adaptability, and proactive attitude. These attributes are crucial for a Field Service Representative, so provide examples of how you've demonstrated these in past experiences.
How to prepare for a job interview at WSR - Working Solutions Recruitment
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles and how you've successfully driven business growth. Highlight specific examples where you've converted opportunities into long-term contracts, as this will resonate well with the interviewers.
✨Demonstrate Technical Knowledge
Since the role requires a deep understanding of loading dock equipment, brush up on relevant technical details. Be ready to explain how this knowledge can help you provide exceptional service and support to clients.
✨Emphasise Relationship Building
The ability to build and maintain trusted relationships is crucial. Prepare anecdotes that illustrate how you've developed strong client connections in the past and how these have led to increased customer satisfaction and retention.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability in a fast-paced environment. Think of scenarios where you've had to overcome challenges or adapt your approach to meet customer needs effectively.
