Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot IT systems in a dynamic environment.
- Company: Join a forward-thinking IT team that values innovation and collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by solving challenges and improving IT systems every day.
- Qualifications: Strong skills in Windows/macOS, networking, and hands-on experience with Microsoft 365.
- Other info: Varied work ensures no two days are the same in this exciting role.
The predicted salary is between 28800 - 43200 £ per year.
Technical Support Specialist (product Support)
Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day.
What you’ll do:
- Deliver top‑notch 1st & 2nd line support (both remote & in‑person)
- Troubleshoot, configure, and optimise IT systems
- Manage tickets, improve processes, and document solutions
- Support Microsoft, macOS, networking, and cloud platforms
What you’ll bring:
- Strong Windows/macOS and networking skills
- Confident communicator who thrives with clients
- Hands‑on experience with Microsoft 365, AD, and cloud tech
- Varied work—no two days are the same
- Work alongside a supportive and forward‑thinking tech team
Ready to make your next move? Apply now or contact the WSR Team at 01908 616184 for more info.
Seniority level: Associate
Employment type: Full‑time
Job function: IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance
#J-18808-Ljbffr
2nd Line Support Engineer employer: WSR - Working Solutions Recruitment
Contact Detail:
WSR - Working Solutions Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your Windows, macOS, and networking knowledge. The more confident you are in these areas, the better you'll perform during interviews and practical tests.
✨Tip Number 2
Practice your communication skills! As a 2nd Line Support Engineer, you'll need to explain complex issues clearly. Try role-playing with a friend or family member to get comfortable talking through technical problems.
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've tackled tricky IT issues in the past. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining our dynamic IT team.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, macOS, and networking. We want to see how your skills match up with the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can make a difference in our team. Keep it friendly and professional, just like we are!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at WSR - Working Solutions Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your Windows, macOS, and networking skills before the interview. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you’re not just familiar with the systems but can also think critically under pressure.
✨Communicate Clearly and Confidently
As a 2nd Line Support Engineer, you'll need to communicate effectively with clients. Practice explaining technical concepts in simple terms. During the interview, be sure to listen carefully to questions and respond thoughtfully, demonstrating your ability to engage with clients and colleagues alike.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled real-world IT challenges in the past. Think about times when you improved processes or documented solutions that made a difference. This will highlight your proactive approach and ability to make a genuine impact, which is key for this role.
✨Familiarise Yourself with Cloud Technologies
Since the job involves cloud platforms, it’s essential to have a good grasp of Microsoft 365 and other cloud technologies. Research common issues users face with these platforms and be ready to discuss how you would address them. This will demonstrate your readiness to hit the ground running.
