Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech problems for users every day.
- Company: Join a growing Managed Service Provider in Leeds with a supportive team.
- Benefits: Competitive salary, career development, and hands-on experience with new technologies.
- Why this job: Kickstart your IT career and grow your skills in a dynamic environment.
- Qualifications: At least 1 year of IT support experience and a passion for technology.
- Other info: Great opportunity for career advancement and learning in a collaborative setting.
The predicted salary is between 25000 - 28000 £ per year.
WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client’s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow.
Key Responsibilities
- Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks
- Log, triage and resolve incidents & service requests within SLA timeframes
- Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress
- Support client onboarding, device setup and user configuration (Windows & macOS)
- Assist in maintaining accurate client documentation and asset records
- Help create and update internal knowledge base articles for both users and colleagues
- Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices
- Troubleshoot hardware and software issues across desktops, laptops, and mobile devices
- Escalate complex issues to senior engineers while maintaining strong communication with users
1st Line Support Engineer in Leeds employer: WSR (Working Solutions Recruitment Services)
Contact Detail:
WSR (Working Solutions Recruitment Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can offer you a referral.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about supporting users, try simulating common IT issues and troubleshoot them. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your enthusiasm for learning new technologies. It’s a great way to demonstrate that you’re not just looking for any job, but are genuinely excited about growing in the IT field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace 1st Line Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and any relevant tech you've worked with.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this 1st Line Support Engineer role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: As a support engineer, clear communication is key. In your application, demonstrate how you’ve effectively communicated with users in the past. Whether it’s through email or phone, let us know how you keep things simple and understandable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at WSR (Working Solutions Recruitment Services)
✨Know Your Tech Basics
Make sure you brush up on the fundamental IT concepts, especially around Windows and macOS support. Be ready to discuss common issues you’ve resolved in the past, as this will show your hands-on experience.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would handle specific technical problems. Practising these scenarios can help you articulate your thought process during the interview.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s services and culture. Understanding their client base and the technologies they use will help you tailor your answers and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a 1st Line Support Engineer, clear communication is key. Be prepared to explain technical concepts in simple terms, and highlight any experience you have in customer service or user support.
