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For Companies At a Glance
- Tasks: Handle customer queries, manage inbound calls, and provide quotes.
- Company: Leading waste management solutions provider in Leeds.
- Benefits: Training opportunities, supportive team environment, and career development.
- Why this job: Join a dynamic team and make a difference in customer experience.
- Qualifications: Excellent communication skills and a confident telephone manner.
- Other info: Own transport preferred due to site location.
The predicted salary is between 28800 - 43200 £ per year.
A waste management solutions provider in Leeds is seeking a Customer Service Agent to handle a variety of customer queries. The successful candidate will manage high volumes of inbound calls, provide quotations, and process online orders.
Excellent communication skills and the ability to engage with customers are crucial. A confident telephone manner is required, along with enthusiasm and a strong work ethic. Own transport is preferred due to the location of the site.
Join an innovative team that prioritizes training and development.
Customer Experience Agent – Inbound Calls & Quotes in Leeds employer: WSR Recycling
Contact Detail:
WSR Recycling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent – Inbound Calls & Quotes in Leeds
✨Tip Number 1
Practice your phone skills! Since this role is all about handling inbound calls, grab a friend and do some mock calls. This will help you feel more confident and ready to engage with customers when it counts.
✨Tip Number 2
Know the company! Do a bit of research on the waste management solutions provider. Understanding their services and values will not only impress them but also help you tailor your responses during the interview.
✨Tip Number 3
Show your enthusiasm! When you're chatting with potential employers, let your passion for customer service shine through. A positive attitude can make a huge difference in how they perceive you.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those calls. Plus, applying directly shows your commitment and interest in joining our innovative team.
We think you need these skills to ace Customer Experience Agent – Inbound Calls & Quotes in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling customer queries, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your enthusiasm for engaging with customers.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your application to highlight your experience with inbound calls and providing quotations. Mention any relevant skills or experiences that align with the job description.
Be Confident and Professional: Your application is your first impression, so keep it professional yet confident. Use a friendly tone that mirrors the telephone manner we’re looking for, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at WSR Recycling
✨Know Your Stuff
Before the interview, make sure you understand the waste management industry and the specific services offered by the company. Familiarise yourself with common customer queries and how to handle them effectively. This will show your enthusiasm and readiness to engage with customers.
✨Practice Your Phone Skills
Since the role involves handling inbound calls, practice your telephone manner. Try role-playing with a friend or family member to simulate real call scenarios. Focus on being clear, friendly, and confident in your responses to ensure you come across as approachable and professional.
✨Show Off Your Communication Skills
During the interview, highlight your communication skills by providing examples of how you've successfully managed customer interactions in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to engage effectively with customers.
✨Be Enthusiastic and Positive
Employers love candidates who show genuine enthusiasm for the role. Make sure to express your excitement about the opportunity to work in customer service and contribute to the team. A positive attitude can go a long way in making a great impression!
