Service Transformation Director (Health and Life Sciences Advisory)

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

A little more about your role…

To provide expert consultancy and leadership for a team managing large‑scale service redesign and improvement programmes across UK and International health and life sciences organisations. The role focuses on delivering measurable improvements in patient outcomes, operational efficiency, and financial sustainability through evidence‑based transformation. In the UK the individual will deliver measurable benefits aligned to NHS Trust and ICs priorities, national NHS mandates, and local operational pressures—such as reducing variation and improving access. The role holder will provide expert change leadership, programme assurance, and stakeholder engagement.

• Lead development and execution of service transformation strategies for UK and International health organisations.
• Lead complex service change projects e.g., outpatient transformation, virtual wards, diagnostics optimisation.
• Advise clients on clinical pathway redesign with the ability to recognise cash‑releasing savings, cost avoidance, workforce productivity gains and estate utilisation improvements.
• Translate UK and International national policy, NHS ICs and Trust strategies and CQC improvement requirements into a coherent transformation portfolio with clear outcomes, KPIs, timelines, and benefits.
• Establish governance and facilitate stakeholder engagement sessions (Steering Groups, Clinical Reference Groups, Benefits Boards).
• Provide leadership, mentoring and support growth of a high‑performing, multi‑skilled team to deliver service transformation projects.
• Manage profitability of the projects and ensure team utilisation is at target levels.
• Develop thought leadership articles.

Key Relationships:

• Direct report to Group Lead for Transformation.
• Work directly with other service leaders to agree approach that best meets client expectations.
• Develop and maintain relationships across WSP in UK and International as key capability group contact in H&LSA.
• Key clients and stakeholders.

What we will be looking for you to demonstrate…

• Significant track record delivering complex, cross‑organisational transformation in health or public sector, with tangible, quantified benefits.
• Experience ideally within a consultancy organisation leading transformation programmes for a range of health and life sciences organisations.
• Transparent, evidence‑based decision‑making.
• Management and development of a high‑performing team.
• Excellent communication, negotiation, influencing skills; ability to manage multiple stakeholder interests.
• Embracing diversity of nationalities, cultures and perspectives.
• Demonstrates managerial courage.
• Provides “actionable” positive and constructive feedback to others in a respectful manner and encourages devolved, empowered leadership.
• Fosters a culture that generates long‑term learning, cooperation and development of capability.
• Guides, encourages and supports employees, peers and others in their development by providing feedback and encouragement so they can reach their full potential and achieve a higher level of performance.
• An understanding and appreciation for digital technologies and how they will continue to impact how WSP delivers its services and design for the built environment.
• An ability to translate digitalisation into new services and delivery methods advise on solutions for clients.

Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. Imagine a better future for you and a better future for us all. Join our close‑knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.