Senior Consultant - Human Factors in London

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The role We are seeking an experienced Senior Human Factors Consultant to join our team. In this role, you will manage multiple projects, support junior colleagues, and ensure high‑quality delivery. You will lead work from bids through to completion, working closely with clients to understand objectives, build strong relationships, and manage resources, costs, and work packages.

You will deliver projects assessing human performance risks and developing human‑centred design solutions. Working with clients such as Network Rail, Hitachi, RSSB, and Transport for London, you will support major programmes across infrastructure, rolling stock, control rooms, accessibility, and digital railway technologies. Your expertise in Human Factors Integration and risk‑based analysis will guide multidisciplinary teams to ensure safety, efficiency, and accessibility.

Ricardo offers a rewarding environment where you can contribute to projects that enhance safety, performance, and sustainability across the rail industry. Examples of our current projects include:

• RSSB research projects such as the Development of a Control Communications maturity framework to enable railway operators to assess communications effectiveness within and beyond Control Centres.
• Supporting the Office of Rail and Road (ORR) in reviewing accessibility and inclusive cases across the GB rail network.
• Human Factors Integration and progressive assurance activities on major infrastructure and rolling stock programmes.
• Supporting the design and assurance of modern control rooms and traffic management systems for automated railway operations – HS2, Metro Manila.
• Accessibility and PRM compliance assessments for stations, depots and rolling stock.
• ETCS and digital railway programmes, supporting safe introduction of new technologies.

Key responsibilities:

• Human Factors Integration planning.
• Management of progressive assurance activities and evidence.
• Management of Human Factors issues/risks and derived design requirements.
• Identification and application of appropriate industry standards and good practice guidance.
• Scoping and delivery of appropriate Human Factors activities and methodologies, including task analysis, human error assessment, workload assessment, workstation and interface design, alerts and alarms management.

Key competencies and experience:

• A relevant undergraduate or master’s degree in a subject related to Human Factors/Ergonomics, Psychology, Systems Engineering, or similar.
• Chartered member status with the CIEHF, or evidence of equivalent experience and competencies to achieve this in the short term.
• A genuine interest in how we optimise human performance; including evidence of modules of study covering topics such as ergonomics, human-system interface design, human performance, psychology, or similar.
• At least five years’ experience as a Human Factors adviser to organisations operating in complex, high reliability environments; including at least two years demonstrated experience within the rail environment.
• Strong verbal and written communication, consultation, and facilitation skills and the ability to deal effectively with people at all levels.
• A proactive, organised approach and a commitment to producing high quality work with a high level of attention to detail.

Desirable:

• Some of the following would be desirable, but not essential: Hierarchical Task Analysis (HTA) and other task analysis techniques.
• Human Error Identification and Risk Assessment (e.g. SHERPA, HEART or equivalent structured approaches).
• Workload analysis (e.g. qualitative and quantitative workload assessment techniques).
• Anthropometric assessment and accommodation analysis.
• Digital human modelling.
• Sight-line and visibility assessment.
• Human-machine interface (HMI) evaluation and design review.
• Usability evaluation and user trials.
• Experience in accessibility and PRM-TSI or NTSN compliance.
• Experience in safety assurance, safety case development and CSM processes.
• Experience in control rooms, traffic management systems, automation or high-reliability operational environments.

Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.

Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

With us, you can. Apply today. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today.