At a Glance
- Tasks: Lead a dynamic team, manage projects, and drive operational excellence in business support.
- Company: Join WSP, a global leader in engineering professional services.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Be part of a close-knit community with exciting opportunities for growth.
- Why this job: Shape your career while making a positive impact on communities worldwide.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 45000 - 55000 € per year.
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
Do you excel in communication, leadership, and goal orientation? If so, your skills are a perfect match for our Senior Business Support Team Leader role. You’ll be responsible for a team of Business Support Administrators located across different offices, so you will put your proactive people skills to great use.
A little more about your role… This is an exciting and varied role, with no two days the same so you could be expected (but not restricted) to:
- Data management and proactively overseeing the workload of the team to avoid any disruption to the service.
- Anticipating and responding to ensure the team is adequately resourced.
- Identifying and carrying out training, inductions, meaningful Personal Development Reviews, mentoring and coaching of your team.
- Driving operational excellence through supporting simplification and continuous improvement across Business Admin.
- Supporting the Deputy Head of Business Administration with the implementation of service Level Agreements ensuring that activities are completed in accordance with WSP procedures and guidelines.
- Ensuring that administration staff adhere and are kept up to date with relevant policies and procedures as well as technology and system changes to deliver an outstanding client experience.
- Supporting the Deputy Head of Business Admin with employee relations matters across the team.
- Driving key initiatives and projects across Business Admin and the wider business, utilising effective change management to successfully drive change.
- Maintaining regular engagement with stakeholders to promote Business Support services.
- Identifying potential opportunities to increase the profitability of the team.
You will gain invaluable insight and experience of working for one of the world's leading engineering professional services firms and will work with internal stakeholders across our many and varied different functions.
Your team... The UK Business Administration team is the backbone of the UK WSP business and is key to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics and Concierge. We also have a Personal Assistant network providing support to our senior directors. You will be able to meet your colleagues and share tips and best practice, proactively contribute to ensuring a safe and healthy working environment and get involved in new initiatives and ideas.
What we will be looking for you to demonstrate...
- Proven experience in managing and leading teams, with direct line management experience.
- Extensive experience in delivering a high-quality business administration service in a demanding and pressurised environment.
- Previous experience in similar roles considered.
- Effective collaborator, able to drive and lead key projects.
- Inspires, motivates, encourages and influences others.
- Ability to plan, problem solve and use own initiative.
- Good verbal and written communication skills, with excellent attention to detail.
- 10 GCSE's or equivalent including Maths and English.
- Fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint and Excel. (Any knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps will be advantageous).
Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.
Business Support Team Leader - London Operations employer: WSP
At WSP, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. Our culture encourages personal growth through comprehensive training and development opportunities, ensuring that every team member can shape their career path while contributing to impactful projects. Join us to be part of a supportive community that values diverse perspectives and is committed to making a positive difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Team Leader - London Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at WSP on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching WSP's recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and driven projects. This will highlight your fit for the Senior Business Support Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Business Support Team Leader - London Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Team Leader role. Highlight your leadership experience and how you've successfully managed teams in the past. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, so let your personality shine through!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We’re keen on candidates who can think on their feet and come up with innovative solutions, so don’t be shy about showcasing your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're genuinely interested in joining our team at WSP!
How to prepare for a job interview at WSP
✨Know Your Team Dynamics
Before the interview, research WSP's team structure and understand how the Business Support Team operates. Be ready to discuss your experience in managing teams and how you can enhance collaboration and communication within a diverse group.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully navigated challenges in previous roles. Highlight specific instances where your proactive approach led to operational improvements or resolved conflicts, demonstrating your ability to think on your feet.
✨Familiarise Yourself with Tools and Technologies
Brush up on Microsoft 365, especially Word, PowerPoint, and Excel, as well as any relevant tools like Adobe InDesign. Be prepared to discuss how you've used these tools to streamline processes or improve team efficiency in past roles.
✨Engage with Stakeholders
Think about how you've built relationships with stakeholders in previous positions. Be ready to share strategies for maintaining regular engagement and promoting services effectively, as this will be crucial in your role at WSP.
