Business Support Team Leader - London Operations

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Do you excel in communication, leadership, and goal orientation? If so, your skills are a perfect match for our Senior Business Support Team Leader role. You’ll be responsible for a team of Business Support Administrators located across different offices, so you will put your proactive people skills to great use.

A little more about your role… This is an exciting and varied role, with no two days the same so you could be expected (but not restricted) to:

• Data management and proactively overseeing the workload of the team to avoid any disruption to the service.
• Anticipating and responding ensuring the team is adequately resourced.
• Identifying and carrying out training, inductions, meaningful Personal Development Reviews, mentoring and coaching of your team.
• Driving operational excellence through supporting simplification and continuous improvement across Business Admin.
• Supporting the Deputy Head of Business Administration with the implementation of service Level Agreements ensuring that activities are completed in accordance with WSP procedures and guidelines.
• Ensuring that administration staff adhere and are kept up to date with relevant policies and procedures as well as technology and system changes to be able to deliver an outstanding client experience.
• Supporting the Deputy Head of Business Admin with employee relations matters across the team.
• Driving key initiatives and projects across Business Admin and the wider business, utilising effective change management to successfully drive change.
• Driving and maintaining regular engagement with stakeholders to promote Business Support services.
• Identifying potential opportunities to increase the profitability of the team.

You will gain invaluable insight and experience of working for one of the world's leading engineering professional services firms and will work with internal stakeholders across our many and varied different functions.

Your team... The UK Business Administration team is the backbone of the UK WSP business and is key to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics and Concierge. We also have a Personal Assistant network providing support to our senior directors. You will be able to meet your colleagues and share tips and best practice, proactively contribute to ensuring a safe and healthy working environment and get involved in new initiatives and ideas.

What we will be looking for you to demonstrate...

• Proven experience in managing and leading teams, with direct line management experience.
• Extensive experience in delivering a high-quality business administration service in a demanding and pressurised environment.
• Previous experience in similar roles considered.
• Effective collaborator, able to drive and lead key projects.
• Inspires, motivates, encourages and influences others.
• Ability to plan, problem solve and use own initiative.
• Good verbal and written communication skills, with excellent attention to detail.
• 10 GCSE's or equivalent including Maths and English.
• Fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint and Excel. (Any knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps will be advantageous)

Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.

WHAT’S IN IT FOR YOU?

• Work-life balance: At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
• Inclusivity & Belonging: We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP.
• Health & Wellbeing: We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
• Flex your time: To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
• Your development: We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.