At a Glance
- Tasks: Lead global ERP operations, ensuring high performance and support for Oracle applications.
- Company: WSP is a leading engineering firm dedicated to creating positive community impacts.
- Benefits: Enjoy hybrid working, health support, and flexible hours for a balanced lifestyle.
- Other info: Diversity and inclusivity are core values; all backgrounds are encouraged to apply.
- Why this job: Join a culture of innovation and collaboration, shaping a unique career path.
- Qualifications: Bachelor's in IT or related field; experience in global operations and Oracle preferred.
The predicted salary is between 43200 - 72000 € per year.
SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS
Join to apply for the SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS role at WSP in the UK & Ireland
SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS
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Job Description
What if you could do the kind of work the world needs?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
Job Description
What if you could do the kind of work the world needs?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
Position Overview
We are seeking an experienced operations support leader for the Horizon operations environment to lead and oversee all production related service resolutions for a global Oracle implementation. The Senior Technical Manager, Global ERP Operations will report to the Director, Horizon Operations Support to help shape and lead Horizon Operations support and management across the globe, ensuring robust, secure, and high-performing applications and services.
A Little More About Your Role…
This role will be responsible for managing a wide range of critical functions, including production application support, process improvement as it pertains to Operations Support, key performance indicators, employee experience, ensuring Service Level Agreements are met, interface with our managed service provider with responsibility for the L1 Service Desk, and other related duties. As a Senior Technical Manager, you will work alongside other Horizon leads to support one another and provide a best-in-class service to our global stakeholders.
Key Responsibilities
- Demonstrate strong analytical thinking and curiosity when identifying issues and proposing solutions.
- Bring technical expertise to the role, including proficiency in Artificial Intelligence and programming skills.
- Exhibit a high level of front-line focus, assessing employee satisfaction, addressing their needs effectively, and improving communication processes.
- Communicate clearly and effectively with team members, stakeholders, and customers.
- Manage major incident bridges with calmness and experience, ensuring timely resolution, formalized communication of impact, and minimal impact to the business. Drive Lessons Learned and Root Cause Analysis (RCA) on all P1/P2 incidents and some business-impacting P3 incidents to prevent recurrence.
- Develop and maintain the strategy for Operational Support to the Oracle Fusion environment, collaborating with global leads to set clear objectives.
- Oversee the health and performance of Oracle Fusion, ensuring high availability and reliability.
- Build and maintain the monthly operations scorecard with insights, preparing for executive leadership briefings with a data-driven approach.
- Work closely with software managed service providers to ensure SLA adherence, process improvements, improvement of first call resolution of tickets, and ongoing training for the Service Desk. Coordinate with cross-functional teams to investigate and resolve application issues and outages promptly, identifying trends and implementing process improvements.
- Support the lead on the Change Advisory Board (CAB) process, understanding upcoming production impacts, and implementing appropriate production governance processes to ensure high quality and proactively reduce incidents.
- Develop strategies to enable employees to self-serve issues by collaborating with the OneIT organization, Organizational Change Management (OCM) team, and other enabling teams.
- Bachelor’s degree in Information Technology, Computer Science, or a related field. A master’s degree is desired. Equivalent experience, in lieu of a degree, will be considered
- Global Team Leadership experience
- Experience in supporting a large, multi-national operations environment
- Experience with Oracle Fusion preferred
- Experience or aptitude in developing and holding training sessions for IT staff, virtually or in person as required
- A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
- Solid knowledge and experience of ServiceNow
- Process orientated with a methodical and planned approach to achieving goals
- Be comfortable with ambiguity, thrive on change and engender a collaborative approach
- Hands-on experience of the ITSM work management system, ServiceNow
- Proven experience of line management and the development of individuals within a matrix organization structure. Track record in team transformation and team building
- Experience of work to (and exceeding) Service Level Agreements
- Excellent analytical, problem-solving and communication skills (both verbal and written)
- Can build effective working relationships across the program and achieve desired outcomes through effective engagement and communication
- Experience in process optimization, effectiveness, and improvement
- Familiarity with IT governance and compliance standards
- Proven track record of managing complex applications operations in a multi-site, multi-national environment.
- Strong knowledge of industry-standard tools and best practices related to SDLC, DevOps and security
- Experience with cloud services and hybrid IT environments is a significant advantage.
Imagine a better future for you and a better future for us all.
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
With us, you can. Apply today.
About Us
We are one of the world’s leading engineering and professional services firms. Our 69,300 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
WHAT’S IN IT FOR YOU?
Work-life balance
At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
Inclusivity & Diversity
We welcome applicants with diverse backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.
Health & Wellbeing
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Med24 offers you and your family unlimited telephone access to an NHS doctor, available 24/7, with options for face-to-face video consultations. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
Flex your time
To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
Your development
We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
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#J-18808-LjbffrSENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS in Manchester employer: Wsp In The Uk & Ireland
At WSP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and inclusivity. With a strong commitment to employee development, our hybrid working policy allows for a balanced lifestyle while providing opportunities for professional growth through training and mentorship. Join us in the UK & Ireland, where you can contribute to impactful projects alongside a diverse team of over 9,000 professionals dedicated to making a positive difference in communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS in Manchester
✨Tip Number 1
Familiarise yourself with Oracle Fusion and its functionalities, as this role heavily involves managing the Oracle environment. Consider taking online courses or certifications to deepen your understanding and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with professionals in the ERP operations field, especially those who have experience with global implementations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects in a multi-national environment. Prepare specific examples that highlight your ability to drive process improvements and enhance employee satisfaction.
✨Tip Number 4
Stay updated on the latest trends in IT service management and cloud services. Being knowledgeable about current technologies and methodologies will not only help you in interviews but also position you as a forward-thinking candidate who can contribute to WSP's innovative culture.
We think you need these skills to ace SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operations support, particularly with Oracle Fusion and ITIL principles. Use specific examples that demonstrate your analytical thinking and problem-solving skills.
Craft a Compelling Cover Letter:In your cover letter, express your passion for driving excellence in IT operations. Mention how your leadership experience aligns with the role's requirements and how you can contribute to WSP's global success.
Highlight Technical Expertise:Clearly outline your technical skills, especially in Artificial Intelligence and programming. Provide examples of how you've applied these skills in previous roles to improve processes or resolve issues.
Showcase Communication Skills:Since the role requires effective communication with team members and stakeholders, include examples in your application that demonstrate your ability to communicate clearly and manage incidents calmly.
How to prepare for a job interview at Wsp In The Uk & Ireland
✨Showcase Your Technical Expertise
As a Senior Technical Manager, it's crucial to demonstrate your proficiency in Oracle Fusion and other relevant technologies. Be prepared to discuss specific projects where you've successfully implemented technical solutions, highlighting your analytical thinking and problem-solving skills.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex technical issues. Use examples from your past experiences to illustrate how you’ve communicated with stakeholders and team members to resolve incidents or improve processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage incidents and lead teams under pressure. Think of examples where you've successfully managed major incidents, focusing on your calmness, decision-making process, and the outcomes of those situations.
✨Demonstrate Your Leadership Skills
Highlight your experience in leading global teams and managing multi-national operations. Be ready to discuss how you've developed individuals within a matrix organisation and how you foster collaboration among diverse teams to achieve common goals.
