Reception (Front of House)

The UK Business Administration team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. We are recruiting a Receptionist/Concierge to provide an exceptional level of customer service to all visitors and employees at our Chancery Lane office. The position is full‑time, office based five days per week.

Responsibilities

• Be responsible for creating an inspiring environment where people can relax and deliver exceptional work, collaborating with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests.
• Meet colleagues (remote and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas.
• Report to the Concierge Lead and work from the office full time due to the nature of the role.
• Strike the appropriate balance between client care and office facilitation requirements, manage and implement approaches that add value to visitor experience, and contribute to a culture of continuous improvement.
• Deliver a positive visitor experience and office environment through welcoming clients, visitors and contractors.
• Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
• Provide support answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages.
• Maintain correct visitor sign‑in protocols and comply with health and safety and GDPR policies and procedures.
• Manage meeting rooms, including facilitating set‑up of AV, tele/video conferencing facilities, refreshments, IT assistance and other general requests.
• Assist with new starters and onboarding, including managing and conducting office tours and inductions.
• Coordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow.
• Use local knowledge to provide support and advice to visitors and colleagues (e.g., recommending local restaurants, booking taxis, navigating train timetables).
• Provide support to office Location Directors, including assistance with completing Business Continuity Plans.
• Coordinate and support local office events, adding creative thinking by suggesting ideas and engaging with relevant teams.
• Office porterage as required, including office moves, furniture moves, deliveries and collections.
• Support the wider Business Administration team by working from the central mailbox during periods of quiet workload.

Qualifications

• Extensive experience in a client‑facing role or similar front‑of‑house service.
• Experience managing compliance in relation to visitor sign‑in procedures and health and safety.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.
• Strong verbal and written communication skills, with excellent attention to detail.
• Ability to build effective working relationships with colleagues and communicate clearly and openly.
• Self‑motivated and displays initiative.

EEO Statement

We encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria. Please let us know if you require any workplace adjustments in support of your application.