Senior Network Infrastructure Specialist in Glasgow

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

To ensure the efficient operation of WSP's internal Network services, we are seeking a talented and experienced senior network infrastructure specialist. The senior network infrastructure specialist will play a pivotal role in helping to maintain the integrity of deployed network infrastructure and services, ensuring it is well documented, proactively evaluating how it is operating, and developing plus executing plans to optimize the environment. If you’re energized by continuously seeking improvement, optimizing deployed environments, and delivering real operational impact, then this role is for you.

Key Responsibilities

• Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels.
• Establishing & maintaining standards, processes & procedures relating to the operation of all aspects of the services.
• Remaining current in the knowledge and use of technology to provide recommendations for improving the consistency and cost effectiveness of the services.
• Ensuring that appropriate documentation is available and accurate.
• Develop, monitor, and manage metrics and KPIs to proactively assess infrastructure performance and capacity.
• Creating, executing, and managing repeatable routines that proactively identify improvements.
• Conducting regular scheduled capacity planning/management activities.
• Developing and implementing plans to proactively remediate identified performance, health, or capacity issues.
• Auditing for standards compliance.
• Supporting activities for IT regulations and compliance.
• Enhancing and enforcing service transition processes that protect the stability of network operations.
• Planning for the execution of business continuity testing, reporting, and gap resolution.
• Supporting problem management to resolve recurring issues.
• Support the IT budget process by providing input and direction as it relates to infrastructure and services.
• Manage the lifecycle of infrastructure hardware components, software, licenses, and support subscriptions.
• Own & maintain the integrity of the network asset data across all IT platforms.
• Evaluating and improving the effectiveness of operational monitoring.

What We Will Be Looking For You To Demonstrate

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• Relevant and practical experience in a Network Operations, Network Improvement/Service Excellence role.
• Extensive in-depth knowledge of Network services and infrastructure.
• Vendor certifications not a requirement, proven practical experience preferred.
• Comfortable working collaboratively across a large, globally distributed enterprise IT environment.
• Experience of working within ITIL aligned Service Management organisation.
• Practical experience in managing large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.
• Experience in managing networks that encompass the following technologies is advantageous:

• Software-Defined-WAN (preferably HPE Aruba)
• Cloud Networking (preferably Microsoft Azure)
• Cloud-based Internet Security (preferably Zscaler Internet Access)
• Unified Communications (preferably Microsoft Teams)
• Remote Access Solutions (preferably Zscaler Private Access)
• LAN switching (preferably Cisco)
• Wireless LAN (preferably Cisco)
• Next Generation Perimeter firewall technologies (preferably Palo Alto)
• Application Delivery Controllers & Load Balancing (preferably F5 Networks)
• Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)

Benefits

• Work-life balance – At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
• Inclusivity & Belonging – We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society.
• Health & Wellbeing – We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
• Flex your time – To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
• Your development – We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. We emphasize a culture of innovation, integrity, and inclusion. Our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.