At a Glance
- Tasks: Lead a dynamic team, manage workloads, and drive operational excellence in business support.
- Company: Join WSP, a leading engineering professional services firm with a collaborative culture.
- Benefits: Enjoy hybrid working, health perks, and a supportive environment for personal growth.
- Other info: Embrace inclusivity and flexibility in a role that values your authentic self.
- Why this job: Make a real impact while developing your leadership skills in a thriving industry.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
You’ll be responsible for leading a team of Business Support Administrators located across different offices, applying proactive people skills to manage workloads, training, and operations. The role involves overseeing data management, training, simplification of services, implementation of service level agreements, policy compliance, employee relations, and driving key initiatives to improve profitability and client experience. The UK Business Administration team is the backbone of the UK WSP business and is key to the smooth running of the business.
The team is comprised of Business Support, Project Support, Document and Accessibility specialists, Graphics and Concierge, and a Personal Assistant network. You will be able to meet your colleagues, share best practice, and contribute to a safe and healthy working environment.
Responsibilities- Data management and proactively overseeing the workload of the team to avoid any disruption to the service, anticipating and responding to ensure adequate resources.
- Identifying and carrying out training, inductions, meaningful Personal Development Reviews, mentoring and coaching of the team.
- Drive operational excellence through supporting simplification and continuous improvement across Business Admin.
- Support the Deputy Head of Business Administration with the implementation of service Level Agreements, ensuring activities are completed in accordance with WSP procedures and guidelines.
- Ensure that administration staff adhere to and are kept up to date with relevant policies and procedures, as well as technology and system changes to deliver an outstanding client experience.
- Support the Deputy Head of Business Admin with employee relations matters across the team.
- Drive key initiatives and projects across Business Admin and the wider business, utilising effective change management.
- Drive and maintain regular engagement with stakeholders to promote Business Support services.
- Identify potential opportunities to increase the profitability of the team.
Gain invaluable insight and experience working for one of the world's leading engineering professional services firms, collaborating with internal stakeholders across varied functions.
Qualifications- Proven experience in managing and leading teams, with direct line management experience.
- Extensive experience delivering high‑quality business administration service in a demanding and pressurised environment; previous similar roles considered.
- Effective collaborator, able to drive and lead key projects.
- Inspires, motivates, encourages, and influences others.
- Ability to plan, problem‑solve and use own initiative.
- Good verbal and written communication skills, with excellent attention to detail.
- 10 GCSEs or equivalent including Maths and English.
- Fully conversant with an advanced level in Microsoft 365 (Word, PowerPoint, Excel); knowledge of Adobe InDesign and wider Adobe Creative Apps is advantageous.
- Work‑life balance: Hybrid working policy offers flexibility to work from home two days a week with opportunities to collaborate in modern offices across the UK.
- Inclusivity & Belonging: Welcoming applicants from varied backgrounds, encouraging people to bring their authentic selves to work and supporting a culture of inclusion and belonging.
- Health & Wellbeing: Thrive programme, Virtual GP service, reasonable workplace adjustments, Gymflex scheme (up to 40% off annual gym memberships), and comprehensive menopause support package.
- Flex your time: “WSP My Hour” allows one hour each day for personal activities with flexible makeup; part‑time, flexible working, purchase of additional leave, and flexible use of bank holiday entitlement.
- Your development: Supportive environment investing in growth through training, mentoring, and Chartership opportunities.
Disability Confidence and Equality Statement: Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria; please let us know if you require any workplace adjustments in support of your application.
Business Support Team Leader - London Operations employer: Wsp In The Uk & Ireland
WSP is an exceptional employer, offering a dynamic work environment in London where collaboration and innovation thrive. With a strong focus on employee well-being, the company provides a hybrid working policy, comprehensive health benefits, and ample opportunities for professional development, ensuring that every team member can grow and contribute meaningfully to the success of the business. Join us to be part of a diverse and inclusive culture that values your unique contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Team Leader - London Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at WSP on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching WSP’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with our mission and how you can contribute to the team.
✨Tip Number 3
Practice your people skills! As a Business Support Team Leader, you’ll need to inspire and motivate your team. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the WSP family.
We think you need these skills to ace Business Support Team Leader - London Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Team Leader role. Highlight your experience in managing teams and delivering high-quality business administration services, as this will show us you understand what we're looking for.
Show Off Your People Skills:Since this role involves leading a team, we want to see how you inspire and motivate others. Share examples of how you've successfully managed workloads and trained team members in the past. This will help us see your proactive approach!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate clear and concise communication, so keep your writing sharp and professional while still being yourself.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Wsp In The Uk & Ireland
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a Business Support team. Familiarise yourself with how different roles contribute to the overall success of the team. This will help you articulate your leadership style and how you can enhance collaboration among team members.
✨Showcase Your Training Skills
Be prepared to discuss your experience in training and mentoring others. Think of specific examples where you've successfully onboarded new team members or improved existing processes. Highlighting your ability to inspire and motivate will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in a high-pressure environment. Prepare scenarios where you've identified issues and implemented effective solutions. This will show your proactive approach to managing workloads and ensuring smooth operations.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, think about how you've previously collaborated with various departments. Be ready to share examples of how you’ve driven initiatives that improved client experiences or increased profitability, showcasing your ability to communicate effectively across functions.
