Overview
In this role you will provide hands-on IT support across the Perth and regional offices, ensuring day-to-day technology runs smoothly. You will work closely with the IT Onsite Support Lead to resolve incidents, support end-user devices and collaboration tools, and guide users with varying technical knowledge. You’ll maintain onsite services, support onboarding/offboarding, and manage meeting room technologies to keep operations efficient. You’ll contribute to service quality and cyber security while promoting a proactive, customer‑focused support culture. This is an opportunity to shape end-user experience through reliable, practical IT delivery.
Pay / Benefits
- flexible working arrangements
- ongoing learning and career development
- collaborative culture
- access to digital, AI and cloud technologies
- supportive, high-performing team
- opportunity to work on infrastructure and regional projects
Responsibilities
- Provide 2nd-level support for incidents and service requests related to desktops, laptops, mobile devices, peripherals, OS, Microsoft 365, and collaboration technologies
- Deliver client-focused support with clear communication, ownership, prioritisation, and timely resolution or escalation
- Provide hands-on deskside support and practical guidance to users with varying technical knowledge
- Maintain day-to-day onsite IT services and proactively identify issues affecting users or office operations
- Support onboarding, offboarding and user lifecycle activities including equipment preparation and access coordination
- Provide proactive support and maintenance for Microsoft Teams Rooms, AV systems and meeting room infrastructure
- Complete meeting room health checks and coordinate escalation to internal teams or vendors
- Install, configure, test, deploy and support standard hardware/software including device builds and apps
- Manage device provisioning, deployment, refresh, replacement, recovery and decommissioning per global standards
- Maintain accurate asset/inventory/configuration records in CMDB; coordinate hardware repairs and vendor activities
- Record and manage incidents, requests, tasks, asset activities in ServiceNow per ITSM processes
- Create, review and maintain Knowledge Base articles to improve self-service and team capability
- Identify recurring issues and opportunities to improve service quality and efficiency
- Promote cyber security best practices and escalate suspicious activity
- Collaborate with regional/global resolver teams and participate in tech deployments and projects
- Adhere to governance, safety, and quality obligations and maintain regular onsite presence across offices
- Maintain Thrive-driven development through ongoing learning and capability maintenance
- Perform other duties as directed by the Company
Key requirements
- Qualification in a computing discipline and/or a minimum of 2 years relevant IT support experience
- Enthusiastic about IT service delivery and delivering high-quality end-user experience
- Broad working knowledge of end-user computing technologies (hardware, OS, peripherals, mobile devices, collaboration tools, productivity apps)
- Working knowledge of networking basics (TCP/IP, DHCP, DNS, Wi-Fi, VPN) and basic troubleshooting
- High-level competence in Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Office apps)
- Knowledge of ServiceNow, ITSM processes, and ITIL methodologies
- ITIL v4 Foundations Certification (Desirable)
- Knowledge of Microsoft Intune, Windows Autopilot, and modern endpoint management (Desirable)
- Experience supporting Teams Rooms, AV systems, and meeting room tech (Desirable)
- Experience in hardware asset lifecycle management and CMDB processes (Desirable)
- Experience supporting enterprise Microsoft 365 environments and digital engineering apps (Desirable)
- Current Driver’s Licence
- Client-focused
- Clear communication
- Active ownership
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- End-user hardware and OS support
- Networking basics (TCP/IP, DHCP, DNS, Wi-Fi, VPN)
IT Onsite Support Specialist in Perth employer: WSP Group
At WSP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among our talented team. As a Major Projects Executive in Western Australia, you will not only lead transformative transport infrastructure projects but also benefit from executive-level remuneration, flexible working arrangements, and robust leadership development pathways. Join us to make a meaningful impact while enjoying the support of a close-knit community dedicated to your professional growth and well-being.
