Building Manager in Reading

Key Responsibilities

• Deliver an outstanding front of house experience, ensuring all visitors, guests and occupiers receive a warm, professional welcome.
• Oversee the daily operation of reception, the business lounge and rooftop facilities, ensuring all areas are safe, operational and maintained to the highest standard.
• Proactively manage service delivery, resolving issues efficiently and ensuring all concerns are recorded, escalated and followed through to resolution.
• Coordinate the receipt, sorting and distribution of incoming and outgoing mail and deliveries in a timely and professional manner.
• Manage visitor access procedures, including the visitor management system and door entry controls, ensuring all visitors are registered appropriately.
• Administer access fobs and security credentials, maintaining accurate records and ensuring data is regularly reviewed and updated.
• Act as a Fire Warden, supporting emergency evacuation procedures and liaising with tenant Fire Marshals and emergency services to ensure the safety and accountability of all building occupants.
• Conduct regular inspections of fire safety equipment, signage and fire doors, reporting any faults or compliance concerns promptly.
• Act as a First Aider for the building, ensuring first aid provisions remain fully stocked and readily available.
• Manage car parking arrangements, ensuring usage is in line with tenant agreements and visitor parking requirements.
• Take ownership of operational challenges, demonstrating sound judgement and making informed decisions to achieve successful outcomes.
• Produce monthly and ad hoc reports relating to service performance, operational activity and service issues.
• Support tenant engagement initiatives and events, ensuring resources are managed effectively and budgets are adhered to.
• Ensure compliance with all relevant Health & Safety legislation, policies and procedures.
• Maintain a strong security awareness, monitoring CCTV systems and reporting concerns where appropriate.
• Plan and prioritise workloads effectively to meet operational demands and business objectives.
• Build and maintain strong relationships with tenants, clients, contractors and internal stakeholders.
• Lead by example, demonstrating professionalism, integrity, flexibility and a commitment to always delivering exceptional service.
• Act as a positive ambassador for Portico, promoting its values and commitment to service excellence.
• If you are a highly motivated professional with a passion for customer service, operational excellence and creating outstanding workplace environments, we'd love to hear from you.

Hours: 08:00 - 18:00 - 43 Hours per week

Salary: £40,000

What We're Looking For

• We're seeking a confident and customer-focused leader with experience managing teams and delivering exceptional service within a professional environment.
• You will have: A minimum of 12 months' experience in a supervisory, team leader or management role within a customer service-focused environment.
• Proven experience leading, motivating and developing individuals or teams to achieve high standards and business objectives.
• Excellent communication skills, with the ability to engage confidently and professionally with a wide range of stakeholders, both in person and over the telephone.
• Exceptional customer service skills, with a genuine passion for creating positive experiences and building strong relationships.
• A proactive and solutions-focused approach, with the ability to identify opportunities for improvement and take ownership of issues through to resolution.
• Strong organisational and problem-solving abilities, with the confidence to make decisions in a fast-paced environment.
• Experience driving change, innovation and continuous improvement initiatives.
• Excellent attention to detail and a commitment to maintaining the highest standards across all aspects of the workplace.
• The ability to communicate effectively at all levels, influencing and building rapport with tenants, clients, colleagues and contractors.
• A professional and polished appearance, acting as a positive ambassador for both Portico and our client.
• Flexibility to travel to regional locations when required and participate in training, coaching and development activities.
• Experience within workplace experience, facilities management, property management, hospitality or corporate front of house environments would be highly advantageous.

Whats in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline fo

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