At a Glance
- Tasks: Lead tech delivery for exciting hospitality projects and ensure seamless implementation.
- Company: Join BaxterStorey, where food is an experience and people matter.
- Benefits: Enjoy a supportive environment, work-life balance, and opportunities for growth.
- Other info: Collaborative culture with a focus on creativity and operational excellence.
- Why this job: Make a real impact on innovative projects in the hospitality sector.
- Qualifications: Experience in tech project management, especially in hospitality or retail.
The predicted salary is between 54000 - 66000 £ per year.
- What You’ll Do
- Lead the delivery and physical implementation of technology workstreams across Baxter Storey mobilisation, refurbishment and transformation projects.
- Act as the technology lead for Baxter Storey sales bids, ensuring technology solutions are operationally practical, commercially viable and fully integrated into mobilisation and implementation plans.
- Conduct comprehensive technology audits and site assessments to understand operational requirements, infrastructure readiness, power and data requirements, equipment locations and user needs.
- Develop clear technology scopes, technical briefs and implementation plans that support project approval, budgeting and successful delivery.
- Coordinate the implementation of EPOS systems, digital ordering platforms, payment solutions, screens, kiosks and other approved hospitality technology solutions.
- Act as the link between Projects, Operations, IT, suppliers, contractors and client stakeholders, ensuring technology requirements are understood and integrated into wider project plans.
- Manage project plans, timelines, actions and technical activities, ensuring milestones, dependencies and go‑live dates are achieved.
- Maintain a solutions catalogue in partnership with the Central Technology Team, detailing use cases, infrastructure requirements, lead times, indicative costs and implementation considerations.
- Identify and manage implementation risks, site constraints and infrastructure dependencies, escalating issues and driving resolutions before they impact project delivery.
- Coordinate supplier activity, site installations, testing, commissioning and snagging activities to ensure technology is delivered to the required standard.
- Support mobilisation and refurbishment projects by providing technology expertise during design reviews, build phases, pre‑opening activities and operational readiness checks.
- Build and lead a network of technology champions and super‑users to maximise adoption and ensure solutions deliver operational and commercial value.
- Facilitate regular project reviews, providing clear updates on progress, risks, decisions and actions to stakeholders.
- Produce clear documentation, including technology scopes, implementation plans, risk registers, handover packs and post‑implementation reviews.
- Ensure effective handover into Operations, including training coordination, user readiness and support arrangements following go‑live.
- Capture lessons learned and continuously improve the way technology is scoped, implemented and embedded within Baxter Storey projects.
- Support ad‑hoc digital improvement projects that enhance efficiency, consistency and the overall experience for our teams and clients.
- What You’ll Bring
- Experience supporting or managing technology projects, ideally within hospitality, retail or a multi‑site operational environment.
- Previous operational experience within the hospitality sector.
- Practical understanding of EPOS systems, digital ordering tools or other hospitality technology platforms.
- Strong organisational skills and confidence coordinating multiple workstreams at the same time.
- A collaborative, people‑focused approach, with the ability to build effective working relationships across diverse teams.
- Clear and confident communication skills, with the ability to translate technical detail into operationally relevant language.
- A practical understanding of structured project delivery and the realities of live service environments.
- Good commercial awareness, with an appreciation of budgets, costs and operational impacts.
- A proactive mindset, with a willingness to roll sleeves up and support where needed.
- Flexibility to travel to client sites as required.
Why Join Baxter Storey?
At Baxter Storey, food isn't just fuel - it's an experience. You'll be joining a business that genuinely cares about people, creativity and doing things the right way.
This role offers exposure across the business, the chance to work on exciting mobilisations and refresh projects, and the opportunity to play a meaningful part in how our sites are launched and evolved.
You'll be supported, trusted and encouraged to grow, while maintaining a healthy work‑life balance.
If you enjoy working with people, bringing order to complexity, and seeing plans successfully turn into reality, we'd love to hear from you.
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Mobilisation and Technology Delivery Manager employer: Wshgroup
BaxterStorey is an excellent employer that values its team members by offering a supportive work culture and opportunities for personal growth within the hospitality industry. Located in Carlisle, employees enjoy the benefit of staff meals and uniforms, along with the chance to engage in overtime for those looking to enhance their earnings while delivering exceptional service. Join us to be part of a dynamic team that prioritises memorable experiences for our clients and fosters a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobilisation and Technology Delivery Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wshgroup. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wshgroup
Don't be shy about reaching out to Wshgroup directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Mobilisation and Technology Delivery Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wshgroup and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wshgroup
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
