At a Glance
- Tasks: Deliver exceptional customer service and maintain cleanliness in food service operations.
- Company: Join BaxterStorey, a leader in hospitality with a vibrant team culture.
- Benefits: Flexible hours, career growth opportunities, and a supportive work environment.
- Other info: Inclusive workplace celebrating diversity and individuality.
- Why this job: Be part of a team that creates memorable experiences for customers every day.
- Qualifications: Friendly attitude, strong communication skills, and a passion for service.
The predicted salary is between 18900 - 23100 £ per year.
Baxterstorey is seeking a friendly and efficient Guest Service Ambassador to join our team in Leeds, United Kingdom. As a Guest Service Ambassador, you will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations.
Responsibilities
- Experience in admin, reception, and event bookings
- Greet and assist customers in a warm and welcoming manner
- Take and process food and beverage orders accurately and efficiently
- Serve meals and refreshments to customers, ensuring presentation meets our high standards
- Handle cash and card transactions, maintaining accurate records
- Clean and sanitise dining areas, kitchen equipment, and utensils
- Restock supplies and assist in inventory management
- Collaborate with kitchen staff to ensure smooth service delivery
- Adhere to food safety and hygiene regulations at all times
- Respond promptly to customer queries and concerns, escalating issues when necessary
- Assist in setting up and breaking down for events or functions as required
Qualifications
- Excellent customer service skills with a friendly and supportive demeanour
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic numeracy skills for handling cash and processing transactions
- Knowledge of food and beverage service techniques
- Understanding of food safety and hygiene practices
- Ability to work flexible hours, including evenings and weekends
- Physical stamina to stand for extended periods and lift moderate weights
- Previous experience in hospitality or food service is desirable but not essential
- Enthusiasm for delivering high-quality service and creating positive customer experiences
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
Guest Services Ambassador (Mon - Fri) in Leeds employer: Wshgroup
BaxterStorey is an exceptional employer that prioritises the growth and development of its team members, offering a vibrant work culture where creativity and collaboration thrive. With a strong commitment to inclusivity and sustainability, employees are empowered to push culinary boundaries while receiving comprehensive training and support to build a rewarding career in hospitality. Join us in creating memorable dining experiences and be part of a company that values your unique contributions and fosters a legacy of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Ambassador (Mon - Fri) in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wshgroup. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wshgroup
Don't be shy about reaching out to Wshgroup directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Ambassador (Mon - Fri) in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wshgroup and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wshgroup
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
