At a Glance
- Tasks: Welcome employees and guests, manage facilities, and ensure smooth operations.
- Company: Join one of the largest international banks in a vibrant call centre.
- Benefits: Great salary, holiday allowance, pension contributions, and exclusive discounts.
- Other info: Dynamic role with excellent training and development opportunities.
- Why this job: Be the friendly face that enhances workplace experiences every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29154 - 29154 £ per year.
We are looking for a Floor Host (Colleague Support Host), to join our team based at the Southend call centre offices of one of the largest international banks in the world!
The Colleague Support Host are the go-to people for managing the day-to-day needs of our clients.
The key purpose of the role is to deliver an exceptional and engaging environment, working alongside the workplace services team to assist with all aspects of facilities management.
The position is a great mix of front of house and back of house duties.
In the front of house, the Colleague Support Host will provide a friendly welcome to employees and their guests, promptly and efficiently offering assistance that showcases a wide range of knowledge on the building, meeting rooms and amenities available.
In the back of house, they will complete daily floor walks, reset meeting rooms and raising issues that need rectifying around the building with the wider facilities teams, ultimately assisting with the smooth operation of the building.
Shifts
40 hours per week with shifts between 6pm-6pm, Mon-Fri.
Salary
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be positive, reliable, proactive, flexible, and organised.
The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.
Previous experience in a customer service or facilities role is essential.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
- #J-18808-Ljbffr
Floor Host employer: Wshgroup
BaxterStorey is an exceptional employer that prioritises the growth and development of its team members, offering a vibrant work culture where creativity and collaboration thrive. With a strong commitment to inclusivity and sustainability, employees are empowered to push culinary boundaries while receiving comprehensive training and support to build a rewarding career in hospitality. Join us in creating memorable dining experiences and be part of a company that values your unique contributions and fosters a legacy of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wshgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wshgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Floor Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wshgroup:Your cover letter is your chance to shine! Tell us why you want to work at Wshgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wshgroup!
How to prepare for a job interview at Wshgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
