At a Glance
- Tasks: Lead and manage growth strategies while ensuring top-notch service and food quality.
- Company: Join a dynamic hospitality company with a focus on teamwork and innovation.
- Benefits: Enjoy meals on shift, endless drinks, and up to 33 days annual leave.
- Other info: Great opportunities for career development and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: 3+ years in retail, strong leadership skills, and a passion for hospitality.
The predicted salary is between 29700 - 36300 £ per year.
You will be responsible for leading, managing, developing and implementing growth strategies.
These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.
Duties include but not limited to
Commercial
- Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
- To analyse and drive profitable sales whilst constantly improving standards.
- To organise marketing activities, such as promotional event and discount schemes.
People Management
- Offer clear directions and briefings to the team.
- To offer effective feedback on performance through structured reviews.
- To recruit the best team members for the location.
Client Service
- To build and maintain a solid and professional relationship with John Lewis.
- To ensure effective communication and engagement with John Lewis.
- To regularly monitor customer feedback and produce a suitable action plan based on the results.
Health & Safety, Food Safety and ESG
- To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
- To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
- Minimum of 3 years' experience within a similar retail role
- Barista experience (advantageous)
- Strong leadership and communication skills
- Positive can-do attitude
- Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure
- Highly developed attention to detail and record keeping
- Passion for hospitality and delivering a great guest experience
- Great team player
- Leads by example and takes initiative
- Ability to adapt to challenges and opportunities with a solution-based perspective
- Meal on shift
- Endless tea and coffee on shift
- Enrolment into the WSH pension scheme
- Up to 33 days annual leave (plus extra day for your birthday off)
- Enhanced maternity, paternity and family friendly leave with length of service
- Access to everyday discounts and communication portal
- Employee Assistance Programme and qualified Mental Health First Aiders
- Cycle to Work scheme
- Opportunity to develop and further your career in an exciting company
- #J-18808-Ljbffr
Manager in Cardiff employer: Wshgroup
BaxterStorey is an exceptional employer that prioritises the growth and development of its team members, offering a vibrant work culture where creativity and collaboration thrive. With a strong commitment to inclusivity and sustainability, employees are empowered to push culinary boundaries while receiving comprehensive training and support to build a rewarding career in hospitality. Join us in creating memorable dining experiences and be part of a company that values your unique contributions and fosters a legacy of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Manager in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wshgroup. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wshgroup
Don't be shy about reaching out to Wshgroup directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wshgroup and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wshgroup
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
