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- Tasks: Lead and inspire a team while ensuring exceptional guest experiences at The Boxford.
- Company: Join The Boxford, a vibrant restaurant focused on outstanding service and community engagement.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and complimentary meals on duty.
- Why this job: Be part of a dynamic team with clear progression opportunities and a focus on guest satisfaction.
- Qualifications: Experience in management and a passion for hospitality are essential.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
The General Manager is responsible for the overall success and smooth operation of The Boxford. This includes strategic leadership, financial performance, operational excellence, guest satisfaction, and team development. The GM will ensure the business operates efficiently while delivering a consistently outstanding guest experience.
Key Responsibilities
Leadership and Team Management
- Inspire, mentor, and develop the management team, including Assistant Managers and supervisors.
- Build a high-performing team culture focused on collaboration, efficiency, and delivering exceptional guest experiences.
- Lead recruitment, onboarding, and ongoing performance management, including regular appraisals and development plans.
- Foster open communication and ensure team members are empowered to solve challenges effectively.
Operations Management
- Oversee day-to-day operations, ensuring seamless service across front-of-house, kitchen, and events.
- Manage staffing levels to meet business needs, optimizing labour costs while maintaining service excellence.
- Ensure compliance with operational standards, health and safety regulations, and food hygiene requirements.
- Regularly inspect the property, ensuring facilities, equipment, and furnishings are in excellent condition.
Guest Experience
- Champion a guest-centric culture, ensuring every visitor receives a memorable experience.
- Monitor and respond to guest feedback, using insights to drive continuous improvement.
- Set service and hospitality standards in collaboration with the management team.
- Develop strategies to address and resolve complaints promptly and effectively.
Financial and Strategic Planning
- Drive profitability by managing costs, including food, beverage, consumables, utilities, and labour.
- Monitor financial performance and create action plans to meet or exceed budgetary goals.
- Oversee inventory management and procurement, ensuring cost-effective and timely ordering.
- Collaborate with the marketing team to promote the restaurant and maximize revenue opportunities, including events.
Events and Marketing Support
- Support the planning and execution of events and seasonal promotions.
- Provide input on marketing campaigns to ensure alignment with The Boxford’s brand identity.
- Act as a brand ambassador, building relationships with local communities and stakeholders.
Compliance and Reporting
- Ensure full compliance with company policies, licensing regulations, and industry standards.
- Maintain accurate records, including financial reports, payroll, and personnel documentation.
- Regularly review security procedures to protect team members, guests, and company assets.
- Lead investigations into incidents or accidents.
Benefits
- Clear progression opportunities within the company.
- 28 days holiday (increasing with length of service).
- Bonuses for successful employee referrals.
- Access to the HAPI scheme offering discounts on gym memberships, travel, gadgets, and more.
- Long service awards, employee recognition, and performance incentives.
- Enrolment in a workplace pension scheme.
- Complimentary meals on duty.
- Company-provided uniforms.
- Access to the Employee Assistance Programme and a wellbeing hub.
- Cycle-to-Work Scheme.
- Free onsite parking.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Restaurants
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General Manager employer: WSH RESTAURANTS
Contact Detail:
WSH RESTAURANTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've inspired and developed teams in previous roles. Highlight any successful recruitment or training initiatives you've led.
✨Tip Number 2
Familiarize yourself with the latest trends in guest experience management. Be prepared to discuss innovative strategies you've implemented to enhance customer satisfaction and how you measure success.
✨Tip Number 3
Understand the financial aspects of restaurant management. Be ready to talk about how you've managed costs and driven profitability in past positions, including any specific metrics or outcomes.
✨Tip Number 4
Research The Boxford's brand identity and values. Think about how you can align your marketing and event planning ideas with their vision, and be prepared to share these insights during your discussions.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a General Manager at The Boxford. Highlight your relevant experience in leadership, operations management, and guest satisfaction in your application.
Tailor Your CV: Customize your CV to reflect your experience in managing teams, overseeing operations, and driving financial performance. Use specific examples that demonstrate your ability to lead and inspire a team while ensuring exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your strategic vision for The Boxford. Mention how your leadership style aligns with their values and how you plan to enhance guest satisfaction and operational excellence.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles, such as improving guest satisfaction scores, increasing profitability, or successfully leading a team through a challenging period. This will help demonstrate your capability as a General Manager.
How to prepare for a job interview at WSH RESTAURANTS
✨Showcase Your Leadership Skills
As a General Manager, your ability to inspire and develop a team is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on mentorship and fostering a collaborative culture.
✨Demonstrate Operational Expertise
Discuss your experience with managing day-to-day operations. Highlight your understanding of optimizing staffing levels, ensuring compliance with health and safety regulations, and maintaining high service standards.
✨Emphasize Guest Experience Focus
Prepare to talk about how you prioritize guest satisfaction. Share strategies you've implemented to enhance the guest experience and how you've responded to feedback to drive improvements.
✨Financial Acumen is Key
Be ready to discuss your experience with financial planning and cost management. Provide examples of how you've successfully managed budgets, driven profitability, and collaborated with marketing to maximize revenue opportunities.
