Company Description
WSH RESTAURANTS operates a distinctive collection of dining destinations, including The Woodspeen, The Braywood, The Clockspire, and The Boxford. Each restaurant has its own personality and atmosphere, united by a shared commitment to great hospitality. The group focuses on exceptional food made with quality ingredients and delivered with warm, professional service. Team members are encouraged to take pride in craft, attention to detail, and creating memorable experiences for guests. This environment offers hospitality professionals opportunities to grow in a high-standard, guest-focused setting.
Role Description
The General Manager is a full-time, on-site role based at The Boxford, responsible for the overall leadership and performance of the restaurant. Day-to-day tasks include managing service operations, overseeing food and beverage quality, and ensuring a consistently high guest experience. The role involves leading, training, and scheduling the team, handling budgets, cost control, and basic financial reporting, and coordinating with the kitchen to maintain smooth service. The General Manager will manage reservations and guest communications, address feedback, and maintain health, safety, and compliance standards. This role also supports local marketing initiatives, community engagement, and continuous improvement of service standards.
Qualifications
- Experience in restaurant or hospitality management, with proven responsibility for day-to-day operations and team supervision.
- Strong leadership and people management skills, including coaching, performance management, and building an inclusive, respectful team culture.
- Sound understanding of food and beverage service standards, guest experience best practices, and high-end hospitality expectations.
- Competence in budgeting, cost control, and basic financial analysis to manage labor, stock, and profitability.
- Excellent communication and interpersonal skills, with the ability to handle guest feedback and resolve issues professionally.
- Organizational and problem‑solving skills to manage scheduling, service flow, and operational challenges efficiently.
- Knowledge of health, safety, and food hygiene regulations, with a commitment to maintaining compliant and safe operations.
- Comfort with reservation systems and basic IT tools for reporting, scheduling, and internal communication.
- Prior experience in premium or destination restaurants is beneficial.
- Relevant hospitality or business qualifications, or equivalent professional experience, are advantageous.
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General Manager in Boxford employer: WSH RESTAURANTS
WSH Restaurants is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where creativity and teamwork thrive. Located in the vibrant town of Newbury, our team enjoys a supportive environment with opportunities for career advancement in the fast-paced hospitality sector, all while delivering memorable dining experiences to our guests.
