At a Glance
- Tasks: Be the friendly face of our workplace, creating a welcoming environment for clients and visitors.
- Company: Join Portico, where hard work is rewarded and fun is part of the culture.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and discounts on high street retailers.
- Other info: Great training opportunities and a supportive environment for personal growth.
- Why this job: Make memorable experiences while supporting a dynamic team in a flagship corporate office.
- Qualifications: Customer service experience and a passion for creating exceptional workplace experiences.
The predicted salary is between 26632 - 26632 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We have an exciting opportunity for an enthusiastic front of house colleague, to join our fantastic team as a Reception & Event Host (Colleague Support Host).
As a key member of our Colleague Support Team, you will play a pivotal role in delivering an exceptional workplace experience for our client and visitors.
Acting as the first point of contact, you will help create a welcoming, professional, and engaging environment while supporting the smooth day-to-day operation of a flagship corporate office.
This is a varied and dynamic position, offering exposure to multiple aspects of workplace and facilities management, where no two days are the same.
Key Responsibilities
As a Receptionist / Colleague Support Host, you will support a range of workplace and client-facing services, including:
- Managing the Main Reception and Front Desk operations
- Delivering a first-class visitor and guest experience
- Supporting the Executive Client Meeting Suite and internal meeting rooms
- Providing floor management support alongside the Property Services Team
- Assisting with basic AV and technology support for meetings and events
- Supporting the planning and delivery of workplace events and hospitality requirements
- Managing guest registration and meeting room bookings
- Building strong relationships with clients, colleagues, and external visitors
- Ensuring the office environment remains professional, welcoming, and well-presented
- Responding efficiently to multiple requests while maintaining exceptional service standards
Shifts: 37.5 hours per week, Monday - Friday, Shifts between 8am - 5pm
Salary: £26,632 + free meal on shift
Qualifications
We're looking for someone who thrives in a customer-focused environment and takes pride in delivering outstanding service.
You'll be a natural people person who enjoys creating memorable experiences for colleagues, clients, and visitors alike.
You will be professional, approachable, and committed to maintaining the highest standards of service, helping us deliver a truly exceptional workplace experience every day.
The ideal candidate will have
- Previous experience in a customer service, front-of-house, reception, or hospitality role (essential)
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- A proactive and flexible approach to work
- The ability to build rapport and trusted relationships quickly
- Strong organisational skills and the ability to prioritise workloads
- Confidence managing multiple requests and competing priorities
- Basic AV or technology support knowledge (desirable but not essential)
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
- Job Location
- #J-18808-Ljbffr
Workplace Host employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WSH Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WSH Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WSH Group:Your cover letter is your chance to shine! Tell us why you want to work at WSH Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WSH Group!
How to prepare for a job interview at WSH Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
