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- Tasks: Lead and enhance the workplace experience at a prestigious banking site.
- Company: Join Portico, a company that values hard work, diversity, and fun.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact in a high-profile corporate environment.
- Qualifications: Proven leadership in a 5-star service setting and strong interpersonal skills.
The predicted salary is between 47940 - 47940 ÂŁ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Are you ready to take a leading role, overseeing our team based at the London offices of one of the world’s largest and most respected international banks? This is an exceptional opportunity for an experienced Workplace Community Manager to shape and elevate the visitor and workplace experience within a high‑profile corporate environment. We are seeking a confident, strategic, and people‑focused leader to ensure this flagship site continues to set the benchmark for service excellence.
Key Responsibilities- Act as the primary point of contact and escalation for the General Manager and Senior Portico leadership team.
- Provide strategic oversight of all Portico services on‑site, ensuring consistently high standards across Front of House, Back of House, Reception, Client Meeting Suites, Internal Meeting Rooms, Executive Offices, and Client Floors.
- Manage staffing resources to ensure full and effective coverage across all service areas.
- Create, implement, and maintain Standard Operating Procedures (SOPs) for all service functions.
- Build, maintain, and develop strong relationships with key stakeholders to understand their needs and translate them into service delivery improvements.
- Collaborate proactively with client teams on key projects and initiatives.
- Deliver services in line with contractual KPIs and SLAs.
- Conduct regular audits to ensure service quality and compliance.
- Produce comprehensive monthly client reports covering all aspects of service performance.
- Address service issues promptly and effectively, ensuring client satisfaction.
- Foster a strong “one team” culture in partnership with BaxterStorey.
- Maintain a strong security mindset, ensuring adherence to access control policies and confidently challenging non‑compliance.
- Contribute to project work related to future co‑working and workplace developments.
- Attend relevant meetings and provide clear, insightful service updates.
Hours: 40 hours per week, shifts between 7:00‑18:00 from Mon‑Fri
Salary: ÂŁ47,940
If you’re a polished, people centric leader who thrives in a premium corporate environment, we’d love to hear from you. This is your chance to make a meaningful impact at one of the most prestigious banking sites in London.
Qualifications- Personal Attributes
- Confident communicator with the ability to engage effectively at all levels.
- Strong interpersonal skills, able to build trust, rapport, and positive relationships.
- Demonstrated leadership behaviours with the confidence to bring forward ideas and suggestions.
- Exceptional customer service mindset with a proactive, polished, and professional approach.
- High personal presentation standards and impeccable attention to detail.
- Strong sense of ownership and accountability, with the drive to see issues through to resolution.
- Flexible, organised, and able to prioritise effectively in a fast‑paced environment.
- Strategic thinker with strong problem‑solving abilities.
- Skills & Experience
- Proven leadership experience within a 5‑star corporate environment or similar high‑end service setting.
- Background in client or guest services, ideally within a large, complex organisation.
- Track record of leading large, diverse, and dynamic teams.
- Experience managing and developing leadership roles.
- Demonstrated ability to lead teams through periods of change.
- Strong understanding of how daily performance aligns with SLAs and KPIs.
- Experience with audio visual and conferencing equipment is highly desirable.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24‑hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Workplace Community Manager employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Community Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Portico on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your personality! When you get the chance for an interview or informal chat, let your authentic self shine through. Portico values a fun and engaging workplace, so don’t be afraid to showcase your passion for creating a vibrant community.
✨Tip Number 3
Prepare to impress! Research Portico’s culture and values, and think about how your experience aligns with their mission. Be ready to discuss specific examples of how you've led teams or improved service delivery in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Portico family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Workplace Community Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. Remember, we’re all about fun and engagement here at Portico!
Tailor Your Application: Make sure to tailor your application specifically for the Workplace Community Manager role. Highlight your relevant experience and skills that align with the job description. We love seeing how your background fits with our unique culture and values!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on showcasing your achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing culture and opportunities!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, dive deep into Portico's unique culture. Understand their values around hard work, dedication, and fun in the workplace. This will help you align your answers with what they cherish and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Workplace Community Manager, you'll need to demonstrate your leadership abilities. Prepare specific examples from your past experiences where you've successfully led teams or improved service delivery. Highlight how you can bring those skills to enhance the visitor experience at Portico.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle service issues. Think of scenarios where you've had to manage conflicts or improve service standards. Practising these responses will help you articulate your strategic thinking during the interview.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future projects. This not only shows your interest but also helps you gauge if Portico is the right fit for you. Plus, it makes for a more engaging conversation!