At a Glance
- Tasks: Be the friendly face of our front-of-house, welcoming guests and managing operations.
- Company: Join BaxterStorey, a leader in hospitality with a commitment to inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high street shops.
- Other info: Great training opportunities and a supportive team culture await you.
- Why this job: Make a real impact by providing exceptional service in a dynamic environment.
- Qualifications: Customer service skills and a passion for hospitality are key.
The predicted salary is between 26500 - 27500 £ per year.
General Assistant – Full Time 37.5hrs Monday to Friday - 7.5 hrs plus 30 mins unpaid lunch break £12.71 an hour.
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meal on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Job Description:
Do you have a passion for providing genuine hospitality and impeccable service? We are looking for a General Assistant who strives to exceed expectations at every turn. We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services.
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front‑of‑house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications:
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time‑management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front‑of‑house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. We have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Woking employer: WSH Group
BaxterStorey is an exceptional employer that prioritises employee wellbeing and development, offering a comprehensive benefits package including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located in Pirbright, our welcoming work culture fosters inclusivity and growth, ensuring every team member feels valued and empowered to excel in their roles while enjoying perks like discounts on high street shops and a cycle to work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Woking
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BaxterStorey. Check out their social media and website to understand their values and what they stand for. This will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing genuine hospitality, think of examples from your past experiences where you went above and beyond for a guest or client. Be ready to share these stories in your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and polished when you show up for your interview. It shows you care about the position and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Woking
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and service. A friendly tone can make a big difference.
Tailor Your Application:Make sure to tailor your application to the role of Front of House General Assistant. Highlight your relevant experience and skills, especially in customer service and organisation. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WSH Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and qualifications required for the Front of House General Assistant role. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing genuine hospitality, be prepared to share specific examples of how you've delivered excellent customer service in the past. Think of situations where you went above and beyond to meet a guest's needs or resolved a challenging situation with professionalism and empathy.
✨Practice Your Communication
Strong verbal and written communication skills are crucial for this position. Practise answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to get comfortable with articulating your thoughts and experiences.
✨Demonstrate Your Organisational Skills
Being organised is key in a front-of-house role. Prepare to discuss how you manage your time and prioritise tasks, especially during busy periods. You could mention any tools or methods you use to stay organised, such as scheduling software or to-do lists, to show that you can handle the demands of the job.
