At a Glance
- Tasks: Deliver a 5-star welcome and craft amazing coffee for guests.
- Company: Join Portico, a vibrant company that values hard work and fun.
- Benefits: Competitive salary, excellent holiday allowance, and training opportunities.
- Other info: Dynamic role with diverse tasks and great career growth potential.
- Why this job: Be the heartbeat of a lively building and create memorable experiences.
- Qualifications: Previous front-of-house experience and a passion for hospitality.
The predicted salary is between 36000 - 39000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for an enigmatic, people-loving Welcome Host & Barista to become the heartbeat of a vibrant, multi-occupied building in Charing Cross. If you’re the kind of person who lights up a room, remembers a face, and can craft a cracking cup of coffee, this could be your next big move. As our brand-new Welcome Host & Barista, you’ll be the first smile people see and the lasting impression they leave with. Your mission is simple but powerful: deliver a 5-star welcome experience to every guest and visitor who walks through the door.
You’ll work closely with building management and the events team to bring the space to life with internal events, giveaways, pop-up vendor experiences, and more. This is a role where no two days look the same. You’ll also run our bespoke in-house barista service, offering visitors a beautifully crafted coffee on arrival, while coordinating concierge services and reporting through the building’s app for maintenance, gym enquiries, and general support. This is a chance to shape a one-of-a-kind welcome experience, blending hospitality, creativity, and operational excellence.
Duties include:
- Delivering an exceptional, 5-star welcome to all guests and visitors
- Running a full in-house barista service (training provided if needed)
- Supporting internal events, pop-ups, and engagement activities
- Acting as the central point of coordination for building services
- Reporting maintenance issues and enquiries via the in-house app
- Working closely with building management to elevate the overall experience
Shift details: 40hrs including 1hr lunch break, shifts from 8am-5pm, Mon-Fri.
Salary: £36,000-£39,000
Qualifications:
- Previous reception or front-of-house experience
- Familiarity with visitor management systems
- Ideally some barista experience (but we’ll happily train you)
- Strong written and verbal communication skills
- Confident with MS Office
- A proactive, self-motivated approach
- Excellent problem-solving skills and the ability to use your initiative
- An interest in facilities or building management is a bonus
Additional Information:
What's in it for you?
- Excellent holiday allowance
- Pension contributions, Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Welcome Host & Barista employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. Located in the heart of Charing Cross, we offer our Welcome Hosts & Baristas not only competitive salaries but also a wealth of benefits including generous holiday allowances, pension contributions, and access to extensive training and development opportunities. Join us to be part of a dynamic team that values creativity and operational excellence while ensuring every guest receives a memorable 5-star welcome experience.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host & Barista
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcome Host & Barista
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
