At a Glance
- Tasks: Join our Waiting Team to deliver exceptional guest experiences and create unforgettable moments.
- Company: BaxterStorey, a pioneer in the hospitality industry with a focus on genuine service.
- Benefits: 28 days holiday, free meals, discounts, and enhanced maternity leave.
- Other info: We celebrate diversity and invest in your growth with ongoing training.
- Why this job: Be part of a collaborative team that values positivity and outstanding service.
- Qualifications: Great work ethic, customer-focused, and previous experience in food service preferred.
The predicted salary is between 20000 - 25000 € per year.
28 Days holiday inclusive of bank holidays. Birthday additional holiday. 24 week’s enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Pension and life insurance. Discounts available from Perkbox app, from high street shops to holidays & cinema. Access to employee assistance programme. Cycle to work scheme.
Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Waiting Team who strive to exceed expectations at every turn.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description
- Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Great work ethic and an even greater smile
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- You thrive working within a collaborative and inclusive team environment
- Good memory and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
Works according to the BaxterStorey core values.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Waiting Team employer: WSH Group
At BaxterStorey, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that champions inclusivity and personal growth. With generous benefits such as 28 days of holiday, enhanced maternity leave, and ongoing training opportunities, we ensure our team members thrive both personally and professionally. Join us in creating unforgettable experiences while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Team
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. This will show that you’re all about creating unforgettable moments.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional to show you mean business and are ready to represent BaxterStorey.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Waiting Team
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating unforgettable experiences for guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in food service and how they align with our values at BaxterStorey.
Be Personable:Remember, we’re looking for someone who’s personable and attentive. Use a friendly tone in your writing to reflect your personality and show us that you can connect with guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BaxterStorey.
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand BaxterStorey's core values and culture. They pride themselves on positivity, collaboration, and exceptional service. Reflect on how your personal values align with theirs and be ready to share examples that demonstrate this during your interview.
✨Showcase Your Customer Service Skills
As a Waiting Team member, customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will show your potential employer that you have the right mindset and skills to thrive in their environment.
✨Demonstrate Your Team Spirit
BaxterStorey values teamwork and collaboration. Think of instances where you worked effectively within a team, highlighting your ability to communicate and support others. Be ready to discuss how you can contribute to a harmonious atmosphere in the workplace.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training opportunities they offer or how they foster an inclusive environment. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
