At a Glance
- Tasks: Support daily catering operations with food prep, service, and cleanliness.
- Company: Join a vibrant team dedicated to excellent customer care.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Perfect for those looking to gain experience in the hospitality industry.
- Why this job: Make a difference in customers' dining experiences while learning valuable skills.
- Qualifications: Positive attitude, strong work ethic, and basic food hygiene knowledge.
The predicted salary is between 20000 - 25000 £ per year.
Job Purpose: To support the efficient day‑to‑day operation of the catering service by delivering high standards of food preparation, service, cleanliness, and customer care. The General Assistant plays a key role in ensuring a safe, hygienic, and welcoming environment for all clients, visitors, and team members.
Key Responsibilities:
- Food Preparation & Service
- Assist with basic food preparation tasks, including washing, peeling, chopping, and assembling ingredients in line with company standards.
- Support chefs in preparing meals for service in a timely manner.
- Serve food and beverages to customers in a professional and friendly manner.
- Ensure food is presented attractively and in line with portion control guidelines.
- Replenish counters, displays, and service areas as required during service periods.
- Customer Service
- Deliver excellent customer service at all times, maintaining a positive and approachable attitude.
- Engage with customers, responding to queries and requests promptly and professionally.
- Handle customer feedback appropriately, escalating concerns when necessary.
- Maintain a clean, welcoming dining environment for all guests.
- Cleaning & Hygiene
- Maintain high standards of cleanliness and hygiene across all kitchen, service, and dining areas.
- Carry out daily cleaning schedules, including equipment, surfaces, and utensils.
- Ensure compliance with food safety regulations (including HACCP procedures).
- Follow all company and statutory health & safety guidelines.
- Dispose of waste correctly, adhering to recycling and environmental policies.
- Stock Control & Organisation
- Assist with receiving, checking, and storing deliveries in line with food safety standards.
- Ensure stock is rotated using FIFO (First In, First Out) principles.
- Report any shortages, damages, or quality issues promptly.
- Keep storage areas well organised and tidy.
- Health & Safety
- Follow all health and safety procedures at all times.
- Use equipment safely and report faults immediately.
- Maintain personal hygiene standards in line with food safety requirements.
- Wear appropriate PPE and uniform as required.
- Teamwork & Communication
- Work collaboratively with kitchen and front‑of‑house team members.
- Support colleagues during busy periods to ensure smooth service delivery.
- Communicate effectively with supervisors and management.
- Participate in team briefings and training sessions when required.
Skills & Experience Required:
- Positive attitude and willingness to learn.
- Strong work ethic and reliability.
- Good communication and interpersonal skills.
- Ability to work as part of a team and independently.
- Basic understanding of food hygiene and safety.
General assistant in Uttoxeter employer: WSH Group
As a General Assistant, you will thrive in a dynamic and supportive work environment that prioritises high standards of food service and customer care. Our company fosters a culture of teamwork and continuous learning, offering opportunities for personal and professional growth while ensuring a safe and welcoming atmosphere for both staff and customers. Located in a vibrant community, we provide competitive benefits and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land General assistant in Uttoxeter
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like WSH Group.
We think you need these skills to ace General assistant in Uttoxeter
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at WSH Group and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at WSH Group!
How to prepare for a job interview at WSH Group
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at WSH Group. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at WSH Group. Your motivation can often outweigh experience, so let that passion shine through!
