At a Glance
- Tasks: Be the friendly face of our front-of-house, welcoming guests and managing operations.
- Company: Join BaxterStorey, a company that values diversity and inclusion.
- Benefits: Earn £12.71 per hour with a full-time schedule and great team support.
- Other info: Flexible work hours and opportunities for personal growth.
- Why this job: Make a positive impact on guest experiences in a dynamic environment.
- Qualifications: Strong customer service skills and ability to multitask effectively.
The predicted salary is between 25000 - 25000 € per year.
We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.
Responsibilities
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front‑of‑house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front‑of‑house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.
Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Surrey employer: WSH Group
BaxterStorey is an excellent employer that values its team members and fosters a supportive work culture in Pirbright. With a commitment to equality, diversity, and inclusion, employees can expect a welcoming environment where they can thrive professionally. The company offers competitive pay, opportunities for growth, and a chance to be part of a collaborative team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Surrey
✨Tip Number 1
Make sure you know the company inside out! Research BaxterStorey and understand their values, services, and what makes them tick. This way, when you walk in for your interview, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd greet guests and handle inquiries. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Dress to impress! A professional appearance goes a long way in making a great first impression. Choose an outfit that reflects the welcoming vibe of the front-of-house role while still being comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate in Surrey
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can create a welcoming environment for our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous front-of-house or customer service roles you've had, and how they’ve prepared you for this position. We love seeing how you connect your background to what we do!
Show Off Your Communication Skills:Since this role involves a lot of interaction with guests and clients, it’s crucial to demonstrate your strong verbal and written communication abilities. Use clear and concise language in your application, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at WSH Group
✨Show Off Your Customer Service Skills
As a Front of House General Assistant, your ability to connect with guests is key. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Know the Company and Its Values
Research BaxterStorey and understand their commitment to equality, diversity, and inclusion. Be ready to discuss how you can contribute to these values in your role. This shows that you’re not just interested in the job, but also in being part of their mission.
✨Practice Multitasking Scenarios
Since the role involves juggling multiple tasks, think of scenarios where you successfully managed several responsibilities at once. You might even want to role-play with a friend to simulate busy periods at the reception desk.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the welcoming environment you’ll be creating. This will help you feel confident and ready to impress from the moment you walk in.
