At a Glance
- Tasks: Lead the team at Selfridges, ensuring top-notch customer service and smooth shop operations.
- Company: Join the vibrant Notes team at Selfridges, a leader in retail excellence.
- Benefits: Enjoy competitive pay, employee discounts, health benefits, and a supportive work environment.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be a part of a dynamic team that values your passion for coffee and customer service.
- Qualifications: Experience in a supervisory role in hospitality or food & beverage is preferred.
The predicted salary is between 13.35 - 13.35 £ per hour.
We are looking for a Supervisor to join the Notes team at Selfridges. As the Supervisor, you will support the day‑to‑day running of the shop, lead by example, and ensure excellent customer service. You will help maintain high standards, support and motivate the team, and create a welcoming environment for customers. You will be responsible for overseeing all aspects of the day‑to‑day operations, ensuring the shop runs smoothly, delivering outstanding customer experiences, and driving profitability. Your leadership will inspire the team to create a welcoming environment, maintain high standards of quality, and build strong relationships with customers.
Responsibilities:
- Support the day‑to‑day running of the shop.
- Lead by example and ensure excellent customer service.
- Maintain high standards of quality and cleanliness.
- Support and motivate the team.
- Create a welcoming environment for customers.
- Oversee all aspects of day‑to‑day operations, ensuring smooth shop operations, outstanding customer experiences, and profitability.
- Inspire the team to build strong relationships with customers.
Qualifications:
- Proven experience in a supervisor/team leader role within the hospitality or food & beverage industry, ideally 1+ years.
- Excellent communication, organisational, and problem‑solving skills.
- A passion for coffee and delivering exceptional customer service.
Remuneration & Schedule:
- Salary: £13.35 per hour
- Shifts: any 5 days out of 7, including weekends and evenings
- Contract: Full Time, Permanent
Benefits:
- A supportive and inclusive work environment.
- Additional leave.
- Company events.
- Company pension.
- Cycle to work scheme.
- Discounted or free food.
- Employee discounts at several retailers (via Perkbox app) and fitness providers.
- Health benefits including free GP appointments.
Supervisor - Selfridges employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Selfridges
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor - Selfridges
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
