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For Companies At a Glance
- Tasks: Supervise and train catering staff while ensuring top-notch food quality and customer service.
- Company: Join BaxterStorey, a leader in creating exceptional hospitality experiences.
- Benefits: Part-time role with opportunities for professional development and career growth.
- Why this job: Be part of a vibrant team that values creativity and collaboration in the food revolution.
- Qualifications: Experience in hospitality and a passion for food and customer service are essential.
- Other info: We embrace diversity and inclusion, welcoming all motivated individuals to apply.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Supervision and Training: recruit, train and supervise catering staff including servers, chefs and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: monitor food quality, presentation and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: coordinate delivery, setup and breakdown of catering equipment and supplies. Oversee the flow of events including food service, beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising training and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Additional Information
For almost 20 years for every client in every location (whether that's an office, stadium, cathedral or university) we have created beautiful spaces, exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our teams' careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us. Join us and be part of the food revolution!
BaxterStorey Values
- ALWAYS VISIONARY: We strive for better; we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are upbeat, motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers and for each employee to feel respected and able to give their best. And to support our commitment to this, we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Remote Work: No
Employment Type: Part-time
Key Skills: Business, Patient Care, Compliance, Facility, Emergency, Accounting, HVAC, Daily Operations, Direct Supervision, Professional Development, Service Management, Service Operations, Service Quality, Payroll, Service Technician
Experience: years
Vacancy: 1
Service Supervisor in Sunderland employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Service Supervisor role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, make sure to express your love for food and customer service. Share stories that highlight your experience in supervising and training teams – it’ll make you stand out!
✨Tip Number 3
Be prepared for the unexpected! In interviews, you might face scenario-based questions about handling customer complaints or managing logistics. Think through your past experiences and be ready to share how you tackled challenges with a solution-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Plus, applying directly shows your enthusiasm and commitment to being part of the food revolution with us!
We think you need these skills to ace Service Supervisor in Sunderland
Some tips for your application 🫡
Show Your Passion: Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for the hospitality industry, so don’t hold back!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in supervision and training. We’re looking for someone who can set clear expectations and provide feedback, so showcase those skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use effective communication to demonstrate your organisational abilities and attention to detail – we appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at WSH Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of the hospitality industry and the specific role of a Service Supervisor. Familiarise yourself with common catering practices, food quality standards, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since the role involves supervising and training staff, be prepared to discuss your previous experiences in leadership. Share specific examples of how you've successfully trained a team or resolved conflicts. Highlight your ability to set clear expectations and provide constructive feedback, as this is crucial for maintaining high performance.
✨Demonstrate Your Customer Focus
Customer service is key in this role, so think of instances where you've gone above and beyond to meet client needs. Be ready to talk about how you handle special requests or dietary requirements, and how you solicit feedback to improve services. This will show that you understand the importance of fostering positive relationships with clients and guests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and opportunities for professional development. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your values and career goals.
