Coffee Shop team leader in Sunderland

Bespoke training and development opportunities. Apprenticeships opportunities for all experience levels. Pension and life insurance. Discounts available on our Perkbox app; high street shops, holidays & cinema. Access to employee assistance programme. Cycle to work scheme.

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.

Responsible for overseeing the daily coffee shop operations, leading shifts, and training the team to maintain high standards of service and coffee quality.

• Operational: Making sure everything runs smoothly by maintaining operational and safety standards. Opening and closing the coffee shop and overseeing full operations. Managing inventory and maintaining high health, safety and hygiene standards (“clean as you go”). Providing leadership and guidance to the team, including training and performance management. Leading and inspiring the team, and training new starters on espresso excellence and customer service standards. Assessing employee performance, recognising potential and meeting their training needs as appropriate. Promoting an inclusive environment where colleagues feel respected, valued and safe. Holding regular team meetings to communicate targets, required standards, company and client information. Using initiative to maximise sales, ensuring you can provide our customers with the appropriate knowledge of food items sold throughout. Supporting the achievement of financial targets agreed with the client within the budget and monitoring the work of the location team.
• Customer Service: Act as a role model for providing fast, friendly service and resolving customer queries efficiently.
• Quality Control: Ensuring all beverages and food items meet company quality standard. Keeping the coffee shop areas and service counters clean and fully stocked; monitoring the stock in ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines. Meeting statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures. Monitoring, seeking and reporting any necessary dry goods and equipment orders required. Supporting the completion of stock takes on a weekly basis.
• Compliance: Ensuring compliance with health and safety regulations, company policies and local ordinances at all catering locations. Ensuring that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures. Liaising and supporting team members and ensuring best practices are adhered to.

Qualifications: Previous experience as a barista with leadership or supervisory experience. Excellent organisational skills. An analytical approach to problem solving. Ability to work on own initiative. Excellent communicator at all levels.

Equal Opportunity: We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment we have set an ambition to be recognised for having the most inclusive culture in hospitality.