At a Glance
- Tasks: Lead a dynamic team in delivering exceptional catering and front of house services.
- Company: Join a revolutionary hospitality company focused on creating memorable experiences.
- Benefits: Earn up to £40,000, enjoy 28 days holiday, and access bespoke training.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be a tastemaker in the hospitality industry and make a real impact.
- Qualifications: Experience in management, strong communication skills, and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer and guest can have the hospitality experience they deserve. We need the brightest and the best to join us in our mission to revolutionise the hospitality industry. Our drive and belief in people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Job Description
WHAT WILL KEEP YOU BUSY:
- Oversee Catering and Front of House services ensuring company standards are maintained and client expectations are met within the agreed objectives for the location.
- Responsible for managing the on-site WSH team and be the day-to-day relationship point of contact for the local client for both catering and front of house services.
- Working in complete partnership as one team with BaxterStorey & Portico, you are responsible for creating and nurturing a culture of excellence that delivers on service commitments for our clients and supports our vision and values for the development of our people and business.
- Overall accountability for the location, to ensure that it achieves, as a minimum, the financial targets agreed with the client in line with the Account Director and company budget.
Key Responsibilities:
- Provide day-to-day direction and coaching to the Welcome and Catering services teams to ensure a consistent client-focused service is delivered in line with the wider business values.
- Lead by example by providing operational support to the team, ensuring service levels are maintained.
- Ensure that all food offerings are presented and served across the Catering and Welcome services in line with Baxterstorey standards, demonstrating innovation, passion and flair.
- Periodically review the Welcome and Catering services procedures to ensure it is in line with the business needs, looking for ideas to innovate and drive service standards forward.
Qualifications
WHAT YOU BRING TO THE TABLE:
- You thrive on getting the best out of people and maximise commercial opportunities.
- You draw satisfaction from managing, training and supporting a team.
- You provide a professional catering and front of house service, ensuring that company standards are maintained and that client expectations are met.
- Have experience in a General Manager role ideally in contract catering, front of house or hospitality.
- Good understanding of report writing and financial management.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Able to demonstrate your analytical approach to problem solving.
- Have the ability to display a real passion for food and customer service.
Additional Information
THE GARNISH:
- Up to £40,000
- 28 Days holiday inclusive of bank holidays
- Bespoke training and development
- Pension
- Discounts available from HAPI app, from high street shops to holidays and cinemas
We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Southend-on-Sea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
