At a Glance
- Tasks: Deliver exceptional service, take orders, and create a welcoming atmosphere for guests.
- Company: Join Searcys at the stunning 116 Pall Mall, a historic venue in London.
- Benefits: Enjoy 50% off at Searcys venues, up to 33 days leave, and meals on shift.
- Other info: Flexible hours with opportunities for growth and development in the hospitality industry.
- Why this job: Be part of a dynamic team and enhance your hospitality skills in a beautiful setting.
- Qualifications: Great communication skills, proactive attitude, and a passion for food and beverage.
The predicted salary is between 14 - 15 £ per hour.
Company Description
Searcys is looking for a Waiter/Waitress to join our team at 116 Pall Mall. A waiter is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests have an enjoyable dining experience at events. They act as the main point of contact between the customer and the establishment, contributing to a welcoming atmosphere and maintaining high service standards.
116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion, this venue benefits from traditional meeting rooms to glamorous chandelier‑filled ballrooms.
Benefits
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 33 days annual leave (dependent on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venues
- Tronc and overtime paid
Job Description
Contract: 0 Hours
Salary: £14.80 per hour
Monday to Friday
Key Responsibilities
- Provide exceptional service to our guests
- Successfully participate in the delivery of all food and beverage services
- Take part in the setup of restaurant and events
- Nurture and develop new commis waiters
- Adhere to all company policies and departmental procedures/trainings
- Liaise with key people in all necessary areas of the business to ensure the provision of food and service is consistent and in line with menu/standards set by the managers
- Deal effectively and courteously with guest requests, and refer them to the line manager when necessary
Qualifications
- Excellent communication skills
- Hands on and proactive approach
- Able to work autonomously and as part of a team
- Passion for food and beverage
- Excellent time management
- Strong organisational skills
Restaurant Waiter / Waitress employer: WSH Group
Searcys offers an exceptional working environment at the historic 116 Pall Mall, where you can thrive in a vibrant team dedicated to delivering outstanding customer service. With benefits like a generous employee discount, access to Searcys Champagne School, and opportunities for professional growth, you'll find a rewarding career path in the heart of London’s dining scene. Join us to be part of a culture that values excellence, teamwork, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Waiter / Waitress
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around 116 Pall Mall. Familiarising yourself with the space can help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a waiter/waitress, you'll be the face of Searcys. Role-play with friends or family to nail down how you'd handle different customer scenarios and requests.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the role and the company.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Restaurant Waiter / Waitress
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your skills. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or the food and beverage industry. We love seeing how your past roles have prepared you for this position at Searcys!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WSH Group
✨Know the Venue
Before your interview, take some time to research 116 Pall Mall. Familiarise yourself with its history, atmosphere, and the type of events they host. This will not only impress your interviewers but also help you understand how to provide exceptional service in line with their standards.
✨Showcase Your Communication Skills
As a waiter or waitress, excellent communication is key. During the interview, demonstrate your ability to engage with others. Practice active listening and be ready to share examples of how you've effectively communicated with customers or team members in past roles.
✨Highlight Your Team Spirit
Searcys values teamwork, so be prepared to discuss your experiences working in a team environment. Share specific instances where you collaborated with colleagues to enhance service delivery or resolve issues, showing that you can contribute positively to their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you dealt with difficult customers or managed high-pressure moments. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
