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- Tasks: Lead and train a dynamic catering team while ensuring top-notch service and quality.
- Company: Join BaxterStorey, a trailblazer in hospitality with over 20 years of experience.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Why this job: Be part of a vibrant team that values growth, creativity, and exceptional customer experiences.
- Qualifications: Previous experience in hospitality, passion for food, and strong leadership skills required.
- Other info: Flexible hours needed; we celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Title: Restaurant and Bar Supervisor
Location: Wigmore Hall, 36 Wigmore Street, London, W1U 2BP
Salary: £30k (40 hours per week) plus Tronc
Benefits:
- 28 Days holiday including bank holidays (day in lieu if bank holiday is worked)
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week\’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for coordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that\’s why we\’re looking for a Restaurant and Bar Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that\’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
Wigmore Hall has been providing London with a unique venue to experience exceptional performances from the world\’s leading classical musicians for over 100 years. Open 7 days a week with mainly evening performances and some matinees, the Restaurant and Bar Supervisor will need to be flexible in their availability.
If you are a Restaurant and Bar Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description
- Supervision and Training – recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
- Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
- Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services
Qualifications
- Previous experience commensurate with role
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation and influencing skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that\’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team\’s careers. \’Better\’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don\’t meet all requirements, we\’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to \’set the standard and to be recognised for having the most inclusive culture in hospitality\’.
Join us and bring your unique perspective to our team.
Videos To Watch
https://youtu.be/kSOvrmDYed0
Restaurant and Bar Supervisor employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant and Bar Supervisor
✨Tip Number 1
Familiarise yourself with the unique offerings of Wigmore Hall. Understanding the venue's history and its significance in the classical music scene can help you connect with the team and demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully trained and supervised teams in previous roles. Highlighting your ability to motivate and support others will resonate well with the values of BaxterStorey.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of instances where you've gone above and beyond to ensure guest satisfaction, as this aligns perfectly with the expectations for the Restaurant and Bar Supervisor position.
✨Tip Number 4
Be ready to talk about your adaptability in a fast-paced environment. The role requires flexibility, especially with evening performances, so sharing experiences where you've successfully managed logistics under pressure will be beneficial.
We think you need these skills to ace Restaurant and Bar Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in supervisory roles. Emphasise your skills in training, customer service, and quality control, as these are key aspects of the Restaurant and Bar Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific experiences where you successfully led a team or improved service standards, aligning your achievements with BaxterStorey's values.
Highlight Flexibility: Since the role requires flexibility due to evening performances and events, make sure to mention your availability in your application. This shows that you understand the demands of the job and are willing to adapt.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your effective verbal and written communication skills. Provide examples of how you've successfully handled customer inquiries or resolved issues, as this is crucial for fostering positive relationships with clients and guests.
How to prepare for a job interview at WSH Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable moments for guests, as this aligns with the company's values of delivering exceptional experiences.
✨Demonstrate Leadership Skills
As a Restaurant and Bar Supervisor, you'll be expected to lead a team. Prepare examples of how you've successfully supervised or trained staff in the past. Highlight your ability to set clear expectations and provide constructive feedback to maintain high performance.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Provide examples of how you've handled difficult situations or special requests from guests. This will showcase your commitment to fostering positive relationships and ensuring customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to manage logistics or resolve issues under pressure. Demonstrating a solution-oriented perspective will resonate well with the interviewers.
