At a Glance
- Tasks: Coordinate and manage reservations for meetings and events with precision and flair.
- Company: Join a vibrant team at a leading investment bank known for exceptional service.
- Benefits: Enjoy competitive salary, generous holiday allowance, and access to discounts.
- Other info: Opportunities for growth and development in a supportive, diverse culture.
- Why this job: Be the heartbeat of unforgettable experiences in a fast-paced, dynamic environment.
- Qualifications: Experience in high-end reservations and a passion for service excellence.
The predicted salary is between 35838 - 35838 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.
Job Description
Portico is on the lookout for a sharp, proactive, people focused Conference Services and Events Coordinator (Reservations & Events Coordinator) to join our elite team at a leading American multinational investment bank and financial services company in the heart of the City.
This is one of Portico’s flagship locations — a place where exceptional service isn’t just expected, it’s the standard.
Our team is known for its intuitive approach, meticulous planning, and unwavering commitment to excellence.
We’re the partner our client relies on to deliver seamless experiences, and we take pride in raising the bar every single day.
About the role
As our Conference Services & Events Coordinator, you’ll be the engine behind all meeting and event bookings.
Working closely with the Conference Services Supervisor, you’ll take full ownership of the reservations process — ensuring every request is handled promptly, accurately, and in line with our booking guidelines.
You’ll be the person who keeps the bigger picture in focus
- Managing requests with precision and pace
- Building strong relationships with onsite vendors
- Ensuring every detail is communicated clearly and delivered flawlessly
This is a role for someone who thrives in a fast paced, high expectation environment and loves being at the centre of creating exceptional experiences.
If you bring a can do attitude, natural organisation skills, and a passion for service that shines, we’d love to hear from you.
Hours: 40 hours per week, 8.5 hours a day shifts between 08.00 - 18.30, Monday to Friday
Salary: £35,838 per annum
Qualifications
- What you’ll bring to the team
- A warm, friendly, and professional manner, with a genuine passion for delivering service excellence.
- A proactive, innovative mindset — someone who enjoys finding smart solutions and elevating the guest experience.
- Exceptional attention to detail, ensuring every booking, communication, and coordination task is handled with precision.
- Previous experience in reservations within a 5 star hotel or high end corporate environment — this is essential for success in the role.
- Familiarity with room reservations systems and event planning processes is highly desirable.
- Strong communication skills and the confidence to build effective working relationships with clients, colleagues, and onsite vendors.
- A motivated, can do attitude, with the flexibility to thrive in a fast paced, high expectation environment.
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
- #J-18808-Ljbffr
Reservations & Events Coordinator employer: WSH Group
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a range of benefits including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located at Airbus Broughton, our inclusive work culture fosters collaboration and celebrates diversity, ensuring that every employee can thrive while delivering outstanding hospitality experiences. Join us to be part of a supportive environment where your growth is valued and your contributions make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Events Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WSH Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WSH Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations & Events Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WSH Group:Your cover letter is your chance to shine! Tell us why you want to work at WSH Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WSH Group!
How to prepare for a job interview at WSH Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
