At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and ensuring a top-notch experience.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Other info: Opportunities for training and career progression await you!
- Why this job: Make a lasting impression while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28066 - 30000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is looking for an outstanding, self-motivated Reception and Hospitality Host to join our dynamic Front of House team based at the city offices of a leading Pharmaceutical Company. As the first point of contact for our business, you will play a vital role in creating an exceptional first impression for all visitors, clients and colleagues. If you take pride in delivering excellent service consistently and thrive in a fast-paced, professional environment, we would love to hear from you.
Main Responsibilities:
- Main reception meet and greet duties, receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Setting up hospitality for events and in meeting rooms to a high standard.
- Supporting and taking direction in assisting with meeting room bookings and daily room checks.
- Providing meet and greet support for events.
- Training new recruits and Premier team members on front of house standards.
- Answering, screening and forwarding incoming phone calls.
- Ordering admin, hospitality and cleaning supplies.
- Supporting with other ad hoc tasks as required.
- Working collaboratively with other service contractor team members to achieve a seamless customer experience.
Hours: Mon - Fri 8:00 - 17:00 / 09:00-18:00
Qualifications:
- Ability to work independently and as part of a team.
- Excellent organisational skills, with energy, focus and attention to detail.
- Able to give and receive direction effectively.
- Experience supporting a vibrant tenant floor reception area, tenant hub facility and meeting rooms floor, ideally within a corporate environment.
- Previous experience in a reception, front of house or corporate customer service role.
- Professional, approachable and immaculately presented.
- Strong communication skills with a customer first mindset.
- Proven ability to work with wider service teams and contractors to deliver one joined up service.
Additional Information:
What's in it for you?
- Excellent holiday allowance.
- Pension contributions, Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Receptionist and Hospitality Host employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Hospitality Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist and Hospitality Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
