At a Glance
- Tasks: Create a warm and welcoming experience for clients and manage reception operations.
- Company: Join Portico, a diverse and fun-loving workplace that values hard work and commitment.
- Benefits: Enjoy competitive perks like pension contributions, life insurance, and discounts at top retailers.
- Other info: Flexible shifts with opportunities for professional growth in a supportive team environment.
- Why this job: Be the face of our business and make a real impact on client experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Join our dynamic team as a Front of House Host / Receptionist and play a central role in creating a warm, professional, and welcoming experience for every client, visitor, and colleague. Our Front of House team is the face of the business, setting the tone for an exceptional workplace and client experience. This role is ideally suited to someone who enjoys meeting people, managing a busy reception area, and ensuring that every arrival, meeting, and enquiry is handled with confidence, care, and professionalism.
As a Front of House Host / Receptionist, you will be responsible for delivering a smooth and professional front-of-house service, from greeting guests and managing enquiries to supporting meeting room activity and daily reception operations.
Key Responsibilities:- Deliver a warm, professional, and welcoming experience to all clients, visitors, and colleagues
- Manage the reception area, including handling calls, emails, visitor enquiries, and booking requests
- Coordinate meeting room bookings, room setups, and AV requirements
- Review upcoming bookings and proactively action client or team requests
- Process and coordinate catering and hospitality arrangements
- Maintain accurate visitor records and meeting/event details
- Monitor the reception and client areas throughout the day to ensure they remain tidy, presentable, and ready for visitors
- Ensure operational checklists and records are consistently maintained
- Liaise effectively with internal departments to manage requests and last-minute changes
- Support onsite meetings and events with a collaborative, one-team approach
- Handle incoming emails and enquiries promptly, directing requests to the appropriate person or team where needed
- Maintain high standards of presentation, organisation, and attention to detail at all times
Mon - Thurs Shifts 8 - 1 and 9 - 2 with flexibility to work different shift patterns at short notice.
Qualifications:- Previous experience in a receptionist, front-of-house, host, or client-facing customer service role
- Excellent customer service and interpersonal skills
- Strong organisational and multitasking abilities
- Professional verbal and written communication skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- A proactive, positive, and team-oriented attitude
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Confidence handling client interactions in a professional office setting
- A supportive and collaborative team environment
- Opportunities to develop front-of-house, reception, and customer service experience
- A workplace committed to diversity, inclusion, and professional growth
- The opportunity to contribute to delivering an outstanding client experience
Join us and become part of a professional team dedicated to creating exceptional experiences for everyone who visits our office spaces.
Additional Information:- Pension contributions, Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Host employer: WSH Group
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and commitment are recognised and rewarded. As a Reception Host, you will thrive in a supportive environment that prioritises employee growth and development, offering unique benefits such as enhanced annual leave, a Recommend a Friend Bonus Scheme, and access to a comprehensive training academy. Join our dynamic team and contribute to creating memorable experiences for clients and colleagues alike in a role that is both engaging and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Portico's values and what makes them tick. This way, you can show how your personality and work ethic align with their fun and engaging environment.
✨Tip Number 2
Practice your people skills! As a Front of House Host, you'll be the face of the business. So, brush up on your communication and customer service skills. Role-play with a friend or family member to get comfortable handling different types of interactions.
✨Tip Number 3
Be proactive during the interview! If they ask about your experience, share specific examples of how you've managed busy reception areas or handled client enquiries. This will demonstrate your organisational skills and attention to detail, which are key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Reception Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values of fun and engagement.
Tailor Your Experience:Make sure to highlight your previous experience in customer service or front-of-house roles. We love seeing how your skills align with what we’re looking for, so be specific about your achievements and how they relate to the Reception Host position.
Be Professional Yet Approachable:While it’s important to maintain a professional tone, remember that we’re all about creating a welcoming atmosphere. Use friendly language and show us that you can balance professionalism with approachability in your written application.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at WSH Group
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, commitment, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your People Skills
As a Front of House Host, you'll be the first point of contact for clients and visitors. Prepare examples from your past experiences where you've successfully managed client interactions or resolved issues. This will showcase your excellent customer service skills.
✨Be Organised and Proactive
Portico is looking for someone who can handle a busy reception area with ease. Bring a notepad to jot down key points during the interview and demonstrate your organisational skills. Mention how you would proactively manage bookings and enquiries in the role.
✨Showcase Your Team Spirit
Highlight your ability to work collaboratively in a fast-paced environment. Share instances where you've worked as part of a team to achieve a common goal, especially in customer service settings. This aligns with Portico's emphasis on a supportive and collaborative team environment.
