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- Tasks: Provide first & second line IT support to a diverse user community across multiple locations.
- Company: Join WSH, a leading player in the catering and hospitality sectors.
- Benefits: Enjoy a competitive salary, birthday off, enhanced pension, and discounts on shops and experiences.
- Why this job: Gain hands-on experience in IT while developing customer service skills in a dynamic environment.
- Qualifications: Basic IT knowledge and attention to detail; hospitality experience is a plus.
- Other info: Opportunities for training and career development in a supportive team.
The predicted salary is between 24000 - 28000 £ per year.
WSH is the parent company for leading brands operating in the catering and hospitality sectors. Our brands operate in diverse sectors, including:
- Public spaces – such as the Science Museum, St Pancras Champagne bar and Dublin Zoo
- Workspaces – from power stations to investment banks
- Education – primary schools, secondary schools, colleges and universities
A central support office provides financial, HR, IT, Supply Chain and other administrative services to the group companies each of whom retains its own personality and who operate across a number of catering and hospitality markets. Recent acquisitions provide the group with new opportunities and include prestigious locations such as Musee Du Louvre in Paris and partnerships with established chefs such as Claus Meyers in Denmark.
As a Service Desk Analyst, you will be responsible for providing first & second line support to our diverse user community, both within a Head Office environment in face-to-face interactions & providing remote support to our approximately 30,000 users across multiple locations both in the UK & Europe. Your primary role will be dealing with user queries & problems relating to the various technologies used across our Head Office site & our brands, fixing issues based on your own knowledge, our internal knowledge base or using other resources provided. You will be preparing & configuring end-user devices (Phones, Laptops, Desktops & Tablets), installing software, troubleshooting various applications & dealing with a wide variety of questions from our user base. You may be called upon to investigate more complex issues, researching solutions & documenting new processes. You will be responsible for managing your own ticket queue, ensuring requests are dealt with in a timely manner, escalating any issues to the Service Desk Manager if you are unable to resolve them. There will be opportunities to work on various IT projects where they apply to the Service Desk. Each day will bring something new to learn & do, and you will develop excellent customer service skills alongside the technical skills you will gain.
Key Accountabilities
- Respond to general user queries face to face at our service desk.
- Provide end user support for applications, hardware & basic networking.
- Provide desk side support at our Head office site in Reading.
- Carry out other related duties as directed by the Service Desk Manager.
What we want from you
- A good basic understanding of general IT.
- Excellent attention to detail.
- Ability to follow processes.
- Experience in an operational role within a hospitality business would be an advantage.
And in return, we offer
- Plus your birthday off.
- Enhanced pension.
- Life Assurance cover.
- Discounts available on the high street shops, holidays, gyms and cinemas.
- Enhanced maternity leave.
- Secondary Carer leave.
- Wedding/Commitment day leave.
- Bespoke training and development, including apprenticeships.
Salary £26,000.
Service Desk Analyst - 1 year Fixed Term Contract in Reading employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - 1 year Fixed Term Contract in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions for Service Desk Analysts and be ready to showcase your problem-solving skills.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this knowledge to show how you fit into their team during interviews or networking chats.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Service Desk Analyst - 1 year Fixed Term Contract in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any relevant IT support experience and customer service skills, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tech issues in the past. We love seeing candidates who can think on their feet and find solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WSH Group
✨Know Your Tech Basics
Make sure you brush up on your general IT knowledge before the interview. Understand the common applications and hardware you'll be supporting, as well as basic networking concepts. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face interactions, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or helped users effectively, as this will demonstrate your ability to handle user queries.
✨Familiarise Yourself with the Company
Research WSH and its brands to understand their operations in the catering and hospitality sectors. Knowing about their diverse locations and partnerships can give you an edge and show your genuine interest in the company during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would handle specific user issues or technical problems, and be ready to explain your thought process clearly. This will highlight your analytical skills and ability to manage your ticket queue.