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- Tasks: Lead a dynamic front-of-house team and ensure exceptional service at Elstree School.
- Company: Join Holroyd Howe, a top UK contract caterer focused on innovative food services.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on brands through Perkbox.
- Other info: Great opportunities for training, development, and career growth await you!
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 28000 - 29000 £ per year.
Location: Elstree School
Contract Type: Term Time, 35 working weeks, 40 hours per week, Hourly Rate: £13.66 per hour
Why Join Us?
- 28 days holiday (including bank holidays)
- 3 volunteering days to give back to causes you care about
- 3 days grandparent leave for those special family moments
- 24 weeks enhanced maternity leave
- Bespoke training & development opportunities
- Pension & life insurance
- Discounts on high street brands, cinema & holidays via the Perkbox App
- Wellbeing hub & access to employee assistance programme
- Free meals while at work
- Career development & HIT Apprenticeships for all experience levels
About the role:
We are seeking an enthusiastic and customer-focused Front of House Supervisor to oversee the smooth delivery of service at Elstree School. Working closely with the catering and kitchen teams, you’ll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands-on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.
You will be joining Holroyd Howe, one of the UK’s leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.
Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.
Key Responsibilities:
- Lead and motivate the front-of-house team to deliver excellent service
- Maintain high standards of food presentation and dining area cleanliness
- Ensure all hospitality events run smoothly and professionally
- Monitor and respond to customer feedback in a positive and proactive way
- Support with ordering, stock control, and record keeping
- Uphold all food safety, allergen, and health & safety procedures
Qualifications:
- Experience in a front-of-house or customer service supervisory role
- Strong leadership and people skills, with a positive and approachable manner
- Excellent communication skills, both face-to-face and written
- Well-organised, with the ability to prioritise tasks in a busy environment
- Knowledge of food safety and allergen management procedures
- Passionate about hospitality and delivering a great customer experience
Additional Information:
We pride ourselves on:
- People first: We’re a company of individuals, united in doing our best for our clients.
- Great food, always: Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.
- Food education: We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.
- Respect in everything we do: Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
- Fresh thinking: New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.
In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.
Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children. This appointment is offered on the return of satisfactory professional references.
Front of House Supervisor in Reading employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor in Reading
✨Tip Number 1
Get to know the company! Research Holroyd Howe and Elstree School, and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Front of House Supervisor role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in a busy hospitality environment. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Front of House Supervisor in Reading
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about delivering great customer experiences and leading a team to success.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in front-of-house roles. We love seeing how your skills align with our mission of providing exceptional service at Elstree School.
Be Clear and Concise: Keep your written application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Holroyd Howe.
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research Holroyd Howe and their approach to catering in schools. Understand their mission, values, and what makes them stand out in the industry. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your communication skills and how you foster a positive environment.
✨Demonstrate Your Customer Focus
Customer service is key in this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Think of specific instances where you received feedback and how you used it to improve service. This shows you're proactive and dedicated to delivering excellence.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle real-life situations in a busy hospitality environment. Think through scenarios like managing a busy dining area or dealing with customer complaints. Practising these responses can help you feel more confident during the interview.