At a Glance
- Tasks: Lead a dynamic team across multiple hospitality locations, ensuring top-notch service and client satisfaction.
- Company: Join BaxterStorey, a leader in innovative hospitality experiences.
- Benefits: Enjoy 31 days holiday, birthday off, enhanced maternity leave, and free meals on shift.
- Other info: Embrace a culture of learning and growth with apprenticeship opportunities.
- Why this job: Be part of a food revolution and create memorable dining experiences.
- Qualifications: Experience in multi-site hospitality management and strong leadership skills required.
The predicted salary is between 33075 - 40425 £ per year.
Location: 4 locations across Slough, Staines, Bracknell, Reading
31 days holiday including bank holidays
Your birthday off
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Perkbox discounts across high street shops, holidays and cinema
Employee Assistance Programme
Cycle to Work Scheme
We are seeking an experienced and commercially minded Account Manager to lead a portfolio of four commercial workplace dining and hospitality locations across the Thames Valley region. Managing 4 distinct contracts with a combined annual turnover of approximately £3 million, you will be responsible for driving operational excellence, financial performance, client satisfaction, and team engagement across the portfolio.
This is an opportunity for a hands-on, forward-thinking leader who can bring energy and creativity to the operation while delivering strong commercial performance. You'll lead a talented team, build trusted client relationships and constantly look for new ways to make the customer experience even better.
If you are an ambitious hospitality leader looking to take ownership of a multi-site operation, build strong client relationships, and deliver exceptional food and service experiences, we would love to hear from you.
Job Description
- You'll lead from the front, setting high standards across food, service and hospitality while creating a positive, ambitious culture within your team.
- Drive financial performance and achieve agreed budget targets.
- Build and maintain strong relationships with clients and stakeholders.
- Ensure consistently high standards of food, hospitality and customer service.
- Develop and inspire teams to deliver outstanding results.
- Identify opportunities for growth, innovation and continuous improvement.
- Ensure compliance with all company policies, health and safety requirements, and operational standards.
Qualifications
- Proven experience in a multi-site hospitality, catering or facilities management role.
- Strong commercial acumen with experience managing budgets and P&L performance.
- Excellent people leadership and stakeholder management skills.
- Able to balance strategic thinking with hands-on operational support.
- Full UK driving licence is essential due to the multi-site nature of the role.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Account Manager in Reading employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
