At a Glance
- Tasks: Welcome guests, manage their journey, and support events with a smile.
- Company: Join a leading financial services firm with a vibrant front of house team.
- Benefits: Competitive salary, excellent holiday allowance, and access to discounts.
- Other info: Dynamic role with training opportunities and a supportive team environment.
- Why this job: Be the first impression and create memorable experiences for visitors.
- Qualifications: Great customer service skills and a friendly, professional attitude.
The predicted salary is between 36325 - 36325 £ per year.
We are looking for a confident, proactive, and people focused Welcome Host to join our front of house team based at the Cannon Street offices of our client in the financial services sector. As the first point of contact for all visitors, clients, and stakeholders, you will play a vital role in creating an exceptional first impression and delivering a warm, professional, and seamless service experience. This is a front facing, standing role where you will greet and host visitors on arrival, guide them through the building, and ensure they feel supported throughout their journey. You will work closely with the Concierge and wider client services team to coordinate meetings, support events, and maintain a well organised, efficient reception environment.
Key Responsibilities
- Provide a warm, engaging welcome to all visitors and colleagues
- Manage the initial guest journey, including greeting, hosting, and escorting visitors as required
- Liaise with the Concierge team to ensure seamless handovers and smooth building navigation
- Support the coordination of meetings, including large scale events, ensuring all arrangements run to a high standard
- Respond proactively to client queries and requests, offering solutions with a positive, can do attitude
- Maintain strong communication with colleagues to support an efficient front of house operation
- Uphold a polished, professional appearance and deliver service that reflects the organisation’s values
- Adapt to changing business needs, supporting different duties and schedules when required
Hours: 40 hours per week, various shifts between 7am - 7pm, Monday-Friday
Salary: £36,325 per annum
Please note that the successful candidate must be comfortable to stand for long periods during their shift.
Qualifications
We’re seeking someone who thrives in a people centric, high visibility role and takes pride in delivering exceptional service. The ideal candidate will:
- Be comfortable working in a standing role for the duration of their shift
- Demonstrate excellent customer service skills and a naturally welcoming manner
- Communicate confidently with a wide range of people
- Be adaptable, flexible, and able to support changing site requirements
- Show initiative and respond effectively to unexpected situations
- Maintain a smart, professional appearance at all times
- Be reliable, punctual, and able to work independently as well as part of a team
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Polished Front Desk Host - Welcome Guests & Events employer: WSH Group
Join our dynamic front of house team at the Cannon Street offices, where we pride ourselves on creating a welcoming and professional environment for all visitors. As a valued member of our team, you'll enjoy excellent benefits including a generous holiday allowance, pension contributions, and access to our Training Academy for personal growth. Our supportive work culture fosters collaboration and adaptability, ensuring you thrive in your role while making meaningful connections in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Polished Front Desk Host - Welcome Guests & Events
✨Tip Number 1
First impressions matter, so practice your greeting! Stand tall, smile, and make eye contact. This will help you come across as confident and welcoming right from the start.
✨Tip Number 2
Know your space! Familiarise yourself with the building layout and key areas. This way, you can guide visitors smoothly and answer their questions without hesitation.
✨Tip Number 3
Stay proactive! If you see a visitor looking lost or confused, approach them first. A little initiative goes a long way in creating a positive experience for everyone.
✨Tip Number 4
Don’t forget to network! Chat with colleagues and other teams. Building relationships can help you coordinate better and show that you’re a team player, which is key in this role.
We think you need these skills to ace Polished Front Desk Host - Welcome Guests & Events
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you engage with people and what makes you unique. A warm, friendly tone can really help us get a sense of who you are.
Tailor Your Application:Make sure to tailor your application to the role of Front Desk Host. Highlight your customer service experience and any relevant skills that align with our job description. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at WSH Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they engage with clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a front desk host, your first impression is crucial. Practice a warm and engaging greeting that reflects your personality while also aligning with the company's professional standards. Consider role-playing with a friend to get comfortable with your delivery.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss scenarios where you've had to think on your feet or resolve unexpected issues. Highlight your proactive attitude and how you can adapt to changing situations, as this is key for the role.
✨Dress to Impress
Since maintaining a polished appearance is essential for this position, choose an outfit that reflects professionalism and aligns with the company's culture. Make sure you feel confident and comfortable in what you wear, as it will boost your confidence during the interview.
