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- Tasks: Greet customers, serve food and drinks, and maintain a welcoming lounge atmosphere.
- Company: Join British Airways at Glasgow Airport, a leader in customer service.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high street shops.
- Other info: Inclusive workplace with training opportunities and career growth.
- Why this job: Be part of a dynamic team and create memorable experiences for travellers.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Full-time, Permanent employment. Location: Glasgow Airport. Hours of work: 37.5 per week. Work a combination of early and late shifts (earliest start 04:30, latest finish 22:30, all shifts 8 hours). Must live commutable distance from the airport if relying on public transport; free car parking for those who drive. Required to complete pre‑employment checks: 5 years of verifiable employment history, UK DBS check, and overseas Police Clearance Certificate if lived outside UK >6 months.
Job Responsibilities
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently, serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy: clear regularly, sweep, mop, take out rubbish, clean and sanitise tables, counters, and service areas.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies and demonstrate excellence.
- Adhere to food safety and hygiene regulations, including temperature controls, storage procedures, and sanitation practices.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
Qualifications
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
Benefits
- 28 days holiday, including bank holidays.
- Birthday holiday.
- 24 weeks' enhanced maternity leave.
- Secondary carer leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke training and development opportunities.
- Apprenticeship opportunities for all experience levels.
- Pension and life insurance.
- Discounts available on our Perkbox app for high street shops, holidays & cinema.
- Access to an employee assistance programme.
- Cycle to work scheme.
Equal Opportunities Statement
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims to have a workforce that is truly representative of all sections of society.
Lounge Host - British Airways Lounges at Glasgow Airport in Paisley employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounges at Glasgow Airport in Paisley
✨Tip Number 1
Get to know the company culture! Before your interview, check out British Airways' values and how they treat their customers. This will help you tailor your responses and show that you're a great fit for the Lounge Host role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or serve food efficiently. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a customer-facing role like this one, so don’t skimp on the details.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lounge Host - British Airways Lounges at Glasgow Airport in Paisley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating a welcoming atmosphere.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have, especially in cafés, hotels, or restaurants. We love seeing how your skills match what we’re looking for, so be specific about your achievements and responsibilities.
Attention to Detail is Key: Since the role requires a high level of attention to detail, make sure your application is free from typos and errors. A polished application shows us that you care about quality and professionalism, just like we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at WSH Group
✨Know the Lounge Inside Out
Before your interview, take some time to research British Airways lounges and their services. Familiarise yourself with what they offer, as well as their customer service standards. This will help you demonstrate your enthusiasm for the role and show that you're ready to create a welcoming atmosphere for guests.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you've excelled in customer service. Think about times when you've handled complaints or gone above and beyond for a customer. This will highlight your ability to maintain a friendly demeanour and resolve issues professionally, which is crucial for a Lounge Host.
✨Dress to Impress
Since the role has a dress code policy, make sure you arrive at the interview looking sharp and professional. This not only shows that you respect the company's standards but also gives a great first impression. Remember, as a Lounge Host, you'll be representing British Airways, so looking the part is essential!
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult customer or a busy shift. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to multitask. This will help you convey that you can thrive in a fast-paced environment while maintaining high attention to detail.