At a Glance
- Tasks: Lead and develop a diverse team of 30+ in a dynamic operations environment.
- Company: Join a company that values equal opportunities and career growth for all employees.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and a range of employee perks.
- Other info: Flexible shifts and a fast-paced environment with great training opportunities.
- Why this job: Make a real impact by driving team performance and supporting your colleagues' development.
- Qualifications: Experience managing teams and strong knowledge of HR processes required.
The predicted salary is between 38600 - 38600 £ per year.
Full-time Employment Type: Fixed-Term Contract
Salary: Up to £38,600
Our team is diverse and we believe in equal opportunities for all employees to grow, develop, and progress in their careers.
Responsibilities
- Lead, coach, and develop a team of 30+ members
- Support the Operations Manager in day-to-day operations
- Monitor service delivery and ensure operational targets are met
- Manage team rotas and staffing to cover operational hours (6am–6pm)
- Handle escalations and ensure issues are resolved effectively
- Drive performance through regular 1:1s, feedback, and reviews
- Manage employee relations with HR support (absence, conduct, performance)
- Support onboarding, training, and ongoing development of team members
Qualifications
- Proven experience managing teams of 15+ employees
- Background in operations, customer service, or reception environments
- Strong knowledge of HR processes (performance management, conduct, absence)
- Ability to work flexibly across shifts between 6:00am – 6:00pm
- Confident leader with strong communication and coaching skills
- Highly organised with the ability to manage competing priorities
- Comfortable working in a fast‑paced, high‑volume environment
- Experience supporting large teams (15+ people)
- Previous shift leadership or duty management experience
- Experience with workforce planning or rota systems
Benefits
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24‑hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform offering savings on high street retailers, hotels, cinemas, and more.
- Our Training Academy provides excellent training and development opportunities for our people.
Operations Support Team Leader -12 Month FTC employer: WSH Group
As an Operations Support Team Leader, you will thrive in a dynamic and inclusive environment that champions employee growth and development. With a strong focus on work-life balance, our company offers excellent benefits including generous holiday allowances, pension contributions, and access to a comprehensive training academy, ensuring you have the tools to succeed and progress in your career. Join us in a role where your leadership will make a tangible impact on a diverse team, all while enjoying the perks of working in a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Leader -12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience managing teams.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've coached and developed team members in the past. Highlight your ability to handle escalations and resolve issues effectively – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you on board!
We think you need these skills to ace Operations Support Team Leader -12 Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Team Leader role. Highlight your leadership experience and any relevant operational achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in managing teams can help us achieve our goals. Keep it engaging and personal!
Showcase Your Communication Skills:As a leader, strong communication is key. In your application, demonstrate how you've effectively communicated with teams in the past. This could be through examples of coaching or handling escalations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll get all the details right from the source. We can’t wait to see your application!
How to prepare for a job interview at WSH Group
✨Know Your Team Dynamics
Before the interview, take some time to understand how to lead and develop a diverse team. Familiarise yourself with team dynamics and think about how you would approach coaching and mentoring your future team members.
✨Showcase Your Operational Expertise
Be ready to discuss your experience in managing operations and service delivery. Prepare specific examples of how you've met operational targets in previous roles, especially in fast-paced environments.
✨Demonstrate Strong Communication Skills
As a leader, communication is key. Think of instances where you've effectively handled escalations or resolved issues within a team. Highlight your ability to provide constructive feedback and conduct performance reviews.
✨Prepare for HR-Related Questions
Since the role involves employee relations, brush up on HR processes like performance management and absence handling. Be prepared to discuss how you've managed these aspects in your previous roles, showcasing your organisational skills.
