At a Glance
- Tasks: Support daily operations and marketing initiatives across two vibrant sites.
- Company: Join a dynamic team at BaxterStorey, known for its collaborative spirit.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Perfect for those passionate about hospitality and eager to make an impact.
- Why this job: Be the heartbeat of operations while flexing your creative marketing skills.
- Qualifications: Organised, detail-oriented, and ready to juggle multiple tasks with confidence.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and proactive Operations & Marketing Coordinator to support the smooth day‑to‑day running of two BaxterStorey sites. This is a varied, fast‑paced role combining marketing and communications, operational reporting, systems administration, HR support and general business coordination. You will act as a central point of support for site management, kitchen and front‑of‑house teams, ensuring information, data and systems are accurate, up‑to‑date and effectively communicated to both internal teams and clients.
Key Responsibilities
- Marketing & Communications
- Plan and deliver monthly marketing initiatives across both sites, using BaxterStorey and self‑generated content.
- Design digital marketing and branding materials for site use.
- Format and upload digital menus to screens and client intranet platforms.
- Post regular updates on client communication channels, working closely with client teams on monthly comms calls.
- Maintain shared drives with marketing assets and lead regular marketing meetings with site management.
- Support ad‑hoc marketing projects including new concepts, menu refreshes and branding initiatives.
- Design quarterly hospitality and experience brochures.
- Maintain internal client websites (Source) with up‑to‑date menus, marketing and site information.
- Trackers, Data & Reporting
- Manage and maintain multiple sales, labour and operational trackers across both sites.
- Identify inconsistencies or issues and escalate to management where required.
- Build new trackers to support kitchen, FOH and management requests.
- Maintain stock sheet master pages, updating supplier costs as required.
- Contribute marketing content, retail snapshots and highlights to monthly client reports.
- Provide data and analysis for quarterly and annual reports.
- Create ad‑hoc proposals and presentations using PowerPoint and tracker data.
- Distribute monthly Cost of Sales reports for management review.
- HR, Payroll & Onboarding
- Complete weekly timesheets and maintain labour trackers.
- Manage all PM and client onboarding using Access Recruitment, following high‑security processes.
- Upload and maintain HR documentation including probation letters, performance documents and personal records.
- Systems & Technology
- Act as the main point of contact for till systems (Kanpla), including product uploads and troubleshooting.
- Support FOH teams with daily menu uploads and marketing content on Scala.
- Assist with nutritional labelling (Nutritics) and label machine troubleshooting.
- Provide general support with site technology and system issues.
- General & Administrative Support
- Take accurate meeting minutes for management and client meetings, distributing actions and uploading documentation.
- Provide ad‑hoc administrative support to site management as required.
Qualifications
- Highly organised with strong attention to detail.
- Confident managing multiple priorities across marketing, operations and administration.
- Strong IT skills, particularly Microsoft Excel, PowerPoint and digital platforms.
- Excellent communication skills, both written and verbal.
- Proactive, adaptable and comfortable working across multiple sites and stakeholders.
- Experience in hospitality, contract catering or a fast‑paced operational environment is desirable.
Operations & Marketing Coordinator employer: WSH Group
BaxterStorey is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in a fast-paced environment. With a strong emphasis on employee development, we offer numerous growth opportunities and support for professional advancement, all while ensuring a collaborative atmosphere across our two vibrant sites. Join us to be part of a team that values innovation, creativity, and the importance of effective communication in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Marketing Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations & Marketing Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
