Portico are currently recruiting for an amazing opportunity to join our team as a Residential Night Concierge, based with our team at a brand new high end residential building in London Bridge!
The role of the Night Concierge is to provide a friendly, courteous, and prompt welcome on arrival for all residents and visitors, anticipating any resident needs, and following up and ensuring that the residents expectations are met and, where possible, exceeded.
As the resident’s main point of contact, the successful candidate will manage a variety of tasks through to conclusion, handing over to the day team if they are not complete. The Night Concierge will get to know the residents, building strong professional relationships allowing them to anticipate their needs and stay a step ahead.
The Night Concierge will need to balance discretion with a visible presence, vigilance, and a friendly approach.
Hours: 38.5 hours per week. 4 on – 4 off shifts patterns, shifts are expected to be from 7pm-7am, but are subject to change
Salary: £35,334 per annum
Qualifications
- The ideal candidate must have a "can do" attitude and a big, friendly smile.
- Applicants must be able to communicate clearly in person, over the phone and via email.
- Adaptability and flexibility are essential as you will need to perform a plethora of duties within this high-end residential operation.
- Your ability to engage with people on all levels to build rapport is a must have skill.
- Concierge experience is essential, preferably within a high-end hotel or residential environment.
- The ideal candidate will also hold an SIA licence, with CCTV operator training.
- Experience operating in a “built to rent property” is desirable.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Night Concierge employer: WSH Group
As a General Manager at our Stafford location, you will be part of a dynamic team dedicated to delivering exceptional dining experiences in a supportive and innovative work environment. We offer a range of benefits including generous holiday allowances, bespoke training opportunities, and a focus on employee wellbeing, ensuring that you can thrive both personally and professionally. Join us to lead a large-scale catering operation with significant growth potential, where your contributions will directly impact our commitment to excellence in hospitality.
