At a Glance
- Tasks: Lead and inspire a dynamic team while ensuring exceptional guest experiences at The Boxford.
- Company: WSH Restaurants, known for its stunning venues and commitment to quality service.
- Benefits: Complimentary meals, life assurance, 28 days holiday, and exclusive discounts.
- Other info: Be part of a vibrant team in the scenic Berkshire countryside.
- Why this job: Join a family-feel culture with unrivalled opportunities for career progression.
- Qualifications: 3+ years in leadership roles within high-volume food and beverage operations.
The predicted salary is between 31500 - 38500 £ per year.
WSH Restaurants is a unique collection of stunning restaurants, bars and one hotel based in the different locations around the UK, each with its own character, offering great hospitality through exceptional food and warm, skilful service.
We aim to be the very best and set ourselves incredibly high standards because we care passionately about our food, service, people and customers.
To create individual, world-class dining destinations, united in their unwavering standards of quality and service, and revered for their uniquely refined and relaxed ambience.
How?
By being a destination employer, renowned for industry-leading career development, training, and mentorship - and translating that investment in people into a culture of pride, accountability and ultimately success.
The Boxford , nestled 10 minutes from Newbury, is built on a site that was formerly occupied by ‘The Bell Inn’, a rural roadside inn that captured passing trade on the road to Newbury.
What was then a Victorian public house and 1980s annex was then turned into a modern and welcoming new restaurant in 2023.
A family-friendly dining and drinks destination that specialises in fresh Seasonal Mediterraneancuisine with fresh pasta, wood-fired sourdough pizza, events and evolving menu development, in the scenic Berkshire countryside.
The General Manager is responsible for the overall success and smooth day‑to‑day operation of The Boxford.
This includes strategic leadership, understanding financial performance, operational excellence, guest satisfaction, and team development.
The GM will ensure the business runs efficiently while consistently delivering an outstanding guest experience befitting the brand.
Key Responsibilities
- Leadership and Team Management
- Inspire, mentor, and develop the management team, including Restaurant Managers and junior team.
- Build a high‑performing team culture focused on collaboration, efficiency, and exceptional warm hospitality.
- Lead recruitment, onboarding, and continuous performance development.
- Foster open communication and empower the team to resolve challenges proactively.
- Operations Management
- Oversee and support daily operations across restaurant service, kitchen coordination, and events.
- Optimise labour levels to meet business needs without compromising service standards.
- Ensure full compliance with operational standards, health & safety regulations, and food hygiene requirements.
- Regularly inspect the restaurant to ensure facilities, equipment, and furnishings are maintained to the highest level.
- Guest Experience
- Champion a guest‑centred culture and ensure every guest receives a memorable experience.
- Monitor and respond to guest feedback, using insights to drive continuous improvement.
- Set and uphold service and hospitality standards with the management team.
- Address and resolve guest concerns professionally and promptly by being empathic.
- Financial and Strategic Planning
- Drive profitability by effectively managing food, beverage, consumables, utilities, and labour costs.
- Monitor financial performance and implement action plans to meet or exceed targets.
- Oversee stock control, ordering, and supplier relationships.
- Collaborate with marketing teams to maximise revenue opportunities, including events and promotional activity.
- Events and Marketing Support
- Support the planning and smooth execution of events, private dining, and seasonal promotions.
- Provide input for marketing campaigns aligned with The Clockspire’s identity and brand positioning.
- Act as an ambassador for the site, building strong local relationships.
- Compliance and Reporting
- Ensure full compliance with company policies, licensing laws, and industry regulations.
- Understand and fill accurate records including financial reports, payroll, and personnel documentation.
- Review security procedures to protect team members, guests, and company assets.
- Lead or support investigations into incidents or accidents.
Qualifications
- 3+ years of leadership experience as a General Manager or Restaurant Manager in high-volume food and beverage operations—ideally within Italian or Mediterranean concepts.
- Experience in managing large teams in a fast-paced environment.
- Full proficiency in Microsoft Excel for reporting purposes.
- Additional Information
WSH Restaurants has built a family-feel culture where we offer development and progression for all. In addition to that, we also offer a range of benefits including:
- THE BENEFITS
- Complimentary meals during shifts
- Life Assurance
- Unrivalled opportunities for progression within the company.
- 28 days holiday, increasing with length of service.
- Recommend a friend scheme with great bonuses for individual referrals.
- Exclusive access to our HAPI scheme which offers everyday discounts including money off gym. memberships, travel, online shopping, gadgets and much more.
- Reward programmes, long service awards, employee recognition and performance incentives.
- Enrolment into workplace pension scheme
- Employee assistance programme and access to wellbeing hub.
- Cycle to Work Scheme
- #J-18808-Ljbffr
General Manager in Newbury employer: WSH Group
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a range of benefits including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located at Airbus Broughton, our inclusive work culture fosters collaboration and celebrates diversity, ensuring that every employee can thrive while delivering outstanding hospitality experiences. Join us to be part of a supportive environment where your growth is valued and your contributions make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Newbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WSH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WSH Group
Don't be shy about reaching out to WSH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Newbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WSH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WSH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
