At a Glance
- Tasks: Lead and innovate guest experiences in a dynamic hospitality environment.
- Company: Join Benugo, a brand known for superb food and memorable experiences.
- Benefits: Enjoy competitive pay, generous leave, and endless tea and coffee.
- Other info: Great career growth opportunities in a fast-paced, creative setting.
- Why this job: Shape an iconic partnership with John Lewis and set new standards in hospitality.
- Qualifications: 3+ years in retail, strong leadership, and a passion for guest experience.
The predicted salary is between 40000 - 50000 £ per year.
Salaried Working Pattern: Full-time 5 Days Out of 7
Company Description: When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attractions. We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.
Job Description: You will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.
- Commercial: Taking responsibility for the business performance at the location delivering company forecast and yearly targets. To analyse and drive profitable sales whilst constantly improving standards. To organise marketing activities, such as promotional events and discount schemes.
- People Management: Offer clear directions and briefings to the team. To offer effective feedback on performance through structured reviews. To recruit the best team members for the location.
- Client Service: To build and maintain a solid and professional relationship with John Lewis. To ensure effective communication and engagement with John Lewis. To regularly monitor customer feedback and produce a suitable action plan based on the results.
- Health & Safety, Food Safety and ESG: To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits. To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
Qualifications: Minimum of 3 years’ experience within a similar retail role. Barista experience (advantageous). Strong leadership and communication skills. Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure. Highly developed attention to detail and record keeping. Passion for hospitality and delivering a great guest experience. Great team player. Leads by example and takes initiative. Ability to adapt to challenges and opportunities with a solution-based perspective.
Additional Information: Meal on shift. Endless tea and coffee on shift. Enrolment into the WSH pension scheme. Up to 33 days annual leave (plus extra day for your birthday off). Enhanced maternity, paternity and family friendly leave with length of service. Access to everyday discounts and communication portal. Employee Assistance Programme and qualified Mental Health First Aiders. Cycle to Work scheme. Opportunity to develop and further your career in an exciting company.
Hospitality General Manager — Lead Guest Experience & Growth in Milton Keynes employer: WSH Group
At Benugo, we pride ourselves on being more than just a food provider; we create memorable experiences in some of London's most cherished locations. As a Hospitality General Manager, you will thrive in a dynamic work culture that values innovation and excellence, with ample opportunities for personal and professional growth. Enjoy a range of benefits including generous annual leave, a supportive team environment, and the chance to lead a prestigious partnership with John Lewis, all while working in vibrant cities like Edinburgh and Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality General Manager — Lead Guest Experience & Growth in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Benugo or similar brands. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a networking event or an interview, let your passion for hospitality shine through. Share your ideas on guest experience and growth strategies – it’ll set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Benugo or other companies you’re interested in. Express your enthusiasm for their vision and ask if they have any upcoming opportunities. It shows initiative and can make a lasting impression.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It keeps you on their radar and shows that you’re genuinely interested in the position.
We think you need these skills to ace Hospitality General Manager — Lead Guest Experience & Growth in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to delivering exceptional guest experiences. We want to see how you can bring that passion to our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in managing teams and driving sales, as well as any specific achievements that align with our vision at Benugo. This helps us see why you're the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Benugo!
How to prepare for a job interview at WSH Group
✨Know the Brand Inside Out
Before your interview, dive deep into Benugo's history, values, and offerings. Understand their vision of creating superb, natural food and how they aim to provide a unique guest experience. This knowledge will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed performance, or implemented growth strategies. Be ready to discuss how you can inspire and develop your team at Benugo.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about challenges you've faced in hospitality, such as handling customer complaints or improving service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Their Vision for Growth
Benugo is looking for someone who can drive growth and innovation. Be prepared to share your ideas on how to enhance guest experiences and boost sales. Discuss any marketing activities or promotional events you've successfully executed in the past, and how you can bring that expertise to this role.
