At a Glance
- Tasks: Lead a dynamic team in delivering exceptional guest experiences and innovative hospitality solutions.
- Company: Join Benugo, a brand known for quality food and unique dining experiences.
- Benefits: Enjoy competitive pay, generous leave, and endless tea and coffee on shift.
- Other info: Opportunities for career growth in a supportive and inclusive environment.
- Why this job: Be part of an exciting partnership with John Lewis, shaping the future of hospitality.
- Qualifications: Experience in food and beverage management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Salaried Working Pattern: Full-time 5 Days Out of 7
Company Description: When we founded Benugo, we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attractions. We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in-store restaurants in 32 of the retailer's stores. This is an incredibly exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.
Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional Manager to support the catering and hospitality strategy for a prestigious, high-profile collaboration that will set new standards for excellence, innovation, and guest experience over the summer, traveling between both Edinburgh and Glasgow.
Job Description:
- To support the daily operations, being hands on during service.
- To resolve any guest complaints calmly and promptly.
- Ensure all team members are delivering a great guest experience, whilst upselling where possible.
- To retain excellent product knowledge of both food and beverage offerings.
- To seek opportunities to innovate and improve throughout.
- Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.
- Maintain accurate records of Health and Safety, Food Safety and orders.
- To uphold the highest standards of cleanliness.
- To attend all training and development courses as requested.
- To always represent WSH and John Lewis in a professional manner in your behaviour, appearance and knowledge.
- To carry out any other reasonable duties as required by management.
Qualifications:
- Proven experience in managing a food and beverage service.
- Barista experience (advantageous).
- Strong leadership and communication skills.
- Ability to work under pressure to meet business needs.
- Highly developed attention to detail and record keeping.
- Passion for hospitality and delivering a great guest experience.
- Great team player.
- Leads by example and takes initiative.
Additional Information:
- Meal on shift.
- Endless tea and coffee on shift.
- Enrolment into the WSH pension scheme.
- Up to 33 days annual leave (plus extra day for your birthday off).
- Enhanced maternity, paternity and family friendly leave with length of service.
- Access to everyday discounts and communication portal.
- Employee Assistance Programme and qualified Mental Health First Aiders.
- Cycle to Work scheme.
- Opportunity to develop and further your career in an exciting company.
Manager employer: WSH Group
Benugo is an exceptional employer that prides itself on creating a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. With a focus on quality ingredients and innovative guest experiences, employees enjoy generous benefits such as up to 33 days of annual leave, a supportive pension scheme, and opportunities for career development across prestigious locations in Edinburgh and Glasgow. Join us to be part of a dynamic team that is redefining hospitality in collaboration with John Lewis.
StudySmarter Expert Advice🤫
We think this is how you could land Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Benugo. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Benugo's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for their vision and how you can contribute to their exciting partnership with John Lewis.
✨Tip Number 3
Practice your leadership skills! Think of examples where you've led a team or resolved conflicts. We want to see how you handle pressure and ensure a great guest experience, so be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Benugo family.
We think you need these skills to ace Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering exceptional guest experiences and how you’ve gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Leadership Skills:As a Manager, strong leadership is key. In your application, provide examples of how you've successfully led teams, resolved conflicts, and fostered a positive work environment. We want to see how you can inspire others!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at WSH Group
✨Know the Brand Inside Out
Before your interview, dive deep into Benugo's mission and values. Understand their commitment to quality ingredients and guest experience. This knowledge will help you connect your own experiences to their vision during the conversation.
✨Showcase Your Leadership Style
As a Manager, your leadership approach is crucial. Be ready to discuss specific examples of how you've led teams in high-pressure environments. Highlight your ability to foster inclusivity and respect, as this aligns with the company culture they’re aiming for.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or improving service. Think of real-life scenarios where you’ve successfully resolved issues or innovated processes. This will demonstrate your problem-solving skills and commitment to guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their future plans for the partnership with John Lewis or how they measure success in guest experience. This shows your genuine interest in the role and the company.
